Customer Service Representative

Robert Half • Woodbury, MN • 1d ago

Description

We are looking for a dedicated and meticulous Customer Service Representative to join our team in Woodbury, Minnesota. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries are addressed efficiently and accurately. This is a long-term contract position that offers an opportunity to collaborate with internal teams and deliver exceptional customer experiences.

Responsibilities:

Respond to customer inquiries via phone, email, and online chat, providing timely and accurate information.

Process customer orders and coordinate with the shipping team to ensure timely delivery of requested items.

Act as a liaison between customers and internal teams, including shipping, to resolve issues and fulfill requests.

Utilize Microsoft Office Suites and other tools to manage customer correspondence and maintain records.

Support inbound and outbound call operations, addressing customer needs effectively.

Provide guidance on product selection and usage to assist customers in meeting their requirements.

Collaborate with team members to improve processes and enhance customer satisfaction.

Manage order entry tasks with attention to detail and follow established procedures.

Maintain a thoughtful and empathetic approach in all customer interactions.

Requirements - Proven experience in customer service or call center roles.

Proficiency in Microsoft Office Suites, including Word, Excel, and Outlook.

Strong communication skills, both verbal and written, with the ability to handle inquiries professionally.

Familiarity with order processing and invoice preparation.

Experience using QuickBooks or similar financial software is a plus.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Comfortable with email correspondence and online chat platforms.

High level of accuracy and attention to detail in data entry and documentation. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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