Schedule: 7am-3:30pm Monday-Friday with some Saturdays required during Peak Season
CAREER OPPORTUNITY
Provides technical assistance to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit Westrock Service Management, Engineering and Sales.
How You Will Impact Smurfit Westrock
Provides on-site customer services including installations, preventative maintenance and audits in Canada. Must be available to work occasionally in the US when required.
Provides accurate and timely service, audit, installation and expense reports
Provides input/feedback for continuous improvements and changes
Provides installation and commissioning support for new machines in customer\u2019s facilities
Leads by example, safety and accountability are a fundamental responsibility of each team member.
Ensures safe and healthful working conditions and an organized work environment.
Responsibilities:
Installation and servicing of Smurfit Westrock Packaging Machinery
Support of equipment both mechanically and electrically
Sell services and parts based on audits
Schedules are often dictated by customer requirements
Report to regional service manager daily
Conduct an exit interview with customer prior to leaving the job
Complete expense reports at the conclusion of each job
Follow Smurfit Westrock and customer work/safety rules while in customer\u2019s facility
Maintain a good relationship with fellow employees and customers
What You need to Succeed
Technical degree is a plus, but not required
2 to 5 years of field service experience, or related work experience
Good personality for customer relations
Good written and verbal communication skills
Self-motivated
Strong mechanical abilities
Moderate PC skills required in Microsoft Office and search and navigation the internet
Writes accurate and concise service and expense reports
Review and/or contribute to procedure and training documents
90% travel with nonstandard workweeks hours including weekends, holidays and night shifts
Passport is required
Ability to travel to within the Canada, the US is expected
Ability to keep current with technologies
Willing to follow strict safety guidelines.
Familiarity with electrical and mechanical drawings/schematics is a plus, but not required
Physical Requirement
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
Ability to lift up to 50lbs, some heavy lifting and considerable moving of equipment required.
Stand on your feet for 10+ hour
Sit, stoop, kneel, or crouch
Ladders or heights when needed
Work off shifts (2nd shift, 3rd shift)
Work with minimal supervision
Sit on airplanes for extended periods of time (10 + hours)
Be able to work 12 hour shifts
Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk and hear
Use standard business equipment, such as computers, calculators, copying and fax machines
Work around electricity and in small spaces
Specific vision abilities required by this job include.
Close vision, distance vision, color vision, and ability to adjust focus.
Performance Measurements
Support the Vision, Mission & Values of Smurfit Westrock Safety and operational Programs.
Accomplishing Smurfit Westrock & Packaging Systems Atlanta service objectives
Expense management
Quality of work
Customer satisfaction
Working with management, colleagues, and customers
Timeliness and accuracy of service paperwork; i.e. audits, service reports, expense reports
Timeliness and accuracy of Safety goals & achievements for the facility
Training Requirements
Safety training includes:
General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock-out Tag-out; Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required
Job related training includes:
Maintenance standard operating procedures, quality procedures, customer specifications.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to:
Moving equipment
Heat, and fumes
The noise level in the work environment is moderate to loud
Personal Protective Equipment Used on the Job
Safety Glasses, hearing protection, welding, Safety Shoes and/or other personal protective equipment and required while performing certain tasks or visiting certain areas.
Observe HSE regulations, encourages safe working practices, corrects obvious hazards immediately or reports them to the proper personnel.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
