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ServiceNow Performance Analytics and Reporting Developer

UTAH STATE UNIVERSITY • Logan, UT • 4d ago

Requisition ID: 2025-9364

of Openings: 1

Location: US-UT-Logan

Category: Information Technology

Position Type: Benefited Full-Time

Job Classification: Exempt

College: Operational Strategy

Department: Information Technology

Advertised Salary: Commensurate based on experience plus excellent benefits

Overview

A successful candidate will act as the Performance Analytics and Reporting subject matter expert and perform ServiceNow developer responsibilities and understand business and technical terminology around Key Performance Indicators, Metrics, Dashboards, Trending, Target Setting, etc.

This is an in person position located in Logan, UT. This position will be hired as a Programmer/Analyst II or III dependent on job duties assigned and candidate qualifications.

Responsibilities

Drive the continual improvement of Performance Analytics roadmap as well as the maturing of ServiceNow Reporting and Performance Analytics capabilities, expertise, best practices, and solutions

Work with multiple stakeholders across the organization to understand business needs, anticipate future reporting needs and design scenarios in line with overall strategy or the organization

Develop, organize and conduct (regularly) process / training workshops

Advise university stakeholders on dashboards, reporting options and KPI best practices

Research new capabilities in line with latest industry trends from both technology and user innovation perspective

Perform system development directly related to Performance Analytics

Conduct integration testing

Accountable to ensure deliverables to university business stakeholders are complete, consistent, high-quality, on-time, and deliver valued outcomes

Hands-on development of dashboards, widgets, indicators and breakdowns

Position Breakdown:

45% - Performance Analytics system development and administration

25% - Development of process and training workshops

25% - Dashboard and Reporting development

5% - Documentation

Qualifications

Minimum Qualifications

Programmer II: Bachelor's degree* plus 2 years of experience in an IT-related field or an equivalent** combination of experience plus education is required; holds appropriate certifications and/or demonstrates equivalent knowledge in area of expertise.

Programmer III: Bachelor's degree* plus 4 years of experience in an IT-related field or an equivalent** combination of education plus experience is required; holds appropriate certifications and/or demonstrates equivalent knowledge in area of expertise.

*Bachelor's degree must be in an IT-related field from an accredited 4 year institution.

**One year of education is equivalent to one year of experience for the combination of both education and experience.

Preferred Qualifications:

Experience in Web Service Integrations using REST

Experience in relational database systems and database queries

Experience with ServiceNow - Performance Analytics

2-3 years of experience in business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on rac e, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).

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