Admin, Assistant Support - Pleasant Prairie, WI
We\u2019re excited to welcome new talent to our state-of-the-art facility in Pleasant Prairie, WI! As part of our continued growth, we\u2019re seeking passionate individuals who are ready to make an impact and grow with us.
Job Summary: The Admin, Assistant Support represents Smurfit WestRock to the customer and acts as a liaison between Customer, Sales, and Operations team. The Admin, Assistant Support will develop and utilize a diverse knowledge of products, production planning, logistics, and inventory management.
Major Job Responsibilities:
Business Excellence
Completes and participates in all customer service training program curriculum and activities to develop knowledge of department policies, processes, procedures, and systems used while developing an internal network.
Plays an active role by providing support in the achievement of goals and assisting with all @types of work across the department. Work effectively with the team to achieve individual, team and departmental objectives. (Daily task, duties, requests, order follow-up, creating reports, etc. - routine and repetitive).
Interchangeably work between answering calls and servicing concurrent digital messages (i.e., phone, SMS text, email, etc.) while completing various tasks related to customer service and assist with general information requests.
Coordinates and interacts effectively with other departments including but not limited to Sales, Production, and Shipping Departments to ensure high level of customer service and timely expedition of customer requests.
Other duties as assigned.
People and Culture
Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer and business partners.
Collaborate and partner with appropriate business owners to ensure customer experience is delivered.
Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction.
Pre-Pricing Specialist to build customer specifications/projects and review with production team to ensure efficient production.
Planning, production, and shipping teams to review schedules and backlogs to ensure on time delivery.
Quality Manager to resolve routine customer quality issues.
Plant Leadership to align with company goals and initiatives.
Critical Skills / Capabilities:
Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
Customer-Oriented: Ability to operate with customers' best interests in mind; Demonstrates importance for satisfying external and/or internal customers; Efficiently communicates with customers to ensure alignment and satisfaction.
Communication: Proactive, prompt, and respectful correspondences; essential listening skills with ability to accurately problem solve
Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others
Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates problem solving skills by using a logical, systematic, or sequential approach; suggest alternative products or services to meet customer needs when appropriate; defers highly complex issues to higher levels.
Growth and Results Oriented: Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.
Organizational Skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
Time Management: Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.
Technical Skills:
Microsoft Office - Outlook, Teams, Excel, Word, PowerPoint
System Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals)
Other Qualifications:
To perform the duties of the job, this role requires:
Frequently using fingers to @type with two hands.
Frequently reaching by extending fingers on one hand
Frequently reaching by extending one or two arms
Frequently using fingers to grasp with one or two hands.
Frequently using fingers to pinch with one or two hands.
Occasionally exerting force by pulling up to 10 lbs. of weight.
Occasionally exerting force by pushing up to 10 lbs. of weight.
Occasionally exerting force by lifting up to 10 lbs. of weight.
The spoken exchange of ideas to be performed loudly 50-75% of the time.
The spoken exchange of ideas to be performed quickly 50-75% of the time.
The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts.
The ability to quickly interpret and process large quantities of information verbally and through written communications.
Work Environment:
Hybrid Remote Schedule
Constantly works indoors, in an environment that is climate controlled.
The role is frequently sedentary, which entails sitting or being stationary.
Occasionally stands or walks for 1-2 hours at a time.
Noisy work environment; maintain strict adherence to safety rules and regulations.
Experience:
Required: Customer service or related work experience in manufacturing environment or other industries
Education:
Required: High School diploma or G.E.D.
Preferred: Associate/bachelor\u2019s degree
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
