Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00051367
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
State Title: Information Technology Support Specialist III
This position is eligible for a hybrid remote work schedule with some required days in office per week at TxDMV headquarters located in Austin, TX (subject to change). Must attend meetings/training at headquarters in Austin, TX as required by management.
To apply for this position, complete an on-line application through theApplicant Career Sectionor throughWorkInTexas. TxDMV does not accept paper applications.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Provides highly complex (senior-level) computer systems support work in a help desk setting for the Texas Department of Motor Vehicles, Information Technology Services Division. Work involves providing first-line assistance for operational problems of agency information technology systems and operating automated office equipment. May serve as a lead worker providing direction to others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
ESSENTIAL DUTIES
Provides support for the agency's desktop computing environment including desktop computers, laptops, tablets, printers, scanners, and other related hardware and software.
Troubleshoots and resolves technical issues/problems with desktop computing equipment and software in response to Service Desk escalations utilizing remote control access, face-to-face, and/or phone contact with employees.
Assesses need and implements performance upgrades to desktop computing environments including installation of memory, hard drives, etc. to maximize operational longevity.
Collaborates with Service Desk, LAN/Server Administrators, Network Specialists, vendor support contacts, etc., to maintain desktop computing operations. Ensures instances of desktop equipment failure, repair, installation, and removal are documented.
Ensures desktop computers interconnect seamlessly with diverse systems including associated authentication systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Provides support for all desktop/laptop connectivity issues including wired and wireless networking, Wi-Fi, 802.11 protocols, and cellular broadband connections.
Provides Data Transfer and backup processing for desktops/laptops, external drives, peripherals, and mobile devices while following standard procedures for backup and reimaging.
Conducts research on desktop products in support of procurement and development efforts and evaluates and recommends products for acquisition. Works with management and procurement staff to order and secure desktop computing hardware and/or software.
Assists in developing long-term strategies and capacity planning for future desktop computing needs. Develops and documents technical specifications for acquisition of desktop computing devices, other hardware, and software related products.
Provides knowledge transfer to others on use of desktop computing hardware and software.
Provides input in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Monitors desktop performance and provides performance statistics and reports.
May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:The practices, principles, and techniques of computer operations.Information systems.Computer software and hardware.Information security policies and procedures.Local and wide area networks.The management of information systems.Active Directory and user management support tools.Working support ticketing systems and ITSM practicesDeployment and imaging application tools such as Ivanti and SCCMAnti-virus and encryption software such as McAfee, MS Defender, and Bitlocker.
Skill in:
The support of computers.The use of applicable programs and systems.Troubleshooting information systems.Handling multiple tasks, prioritizing, and meeting deadlines.Exercising sound judgment and effective decision making.
Ability to:Operate information technology systems.Troubleshoot and repair equipment.Communicate effectively.Demonstrate self-motivation, self-direction, and adaptability, as well as analytical and problem-solving skills.Receive and respond positively to constructive feedback.Work cooperatively with others in a professional office environment.Provide excellent customer service.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.
PHYSICAL DEMANDSPosition requires the following physical abilities:
Ability to lift and transfer weights up to fifty (50) pounds.
Ability to speak, hear, and exercise visual acuity.
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel and/or Schedule
Position will require travel up to 5% of the time to remote facilities located within the state and will require the ability to drive. Position may require non-standard/on-call business hours for trouble-shooting support to diagnose and address issues in the agency's desktop computing environment.
Qualifications: MINIMUM REQUIREMENTS
Education and Experience
Graduation from a standard senior high school or equivalent plus four (4) years progressively responsible experience in computer helpdesk support.
PREFERRED REQUIREMENTS
Completed college courses in computer science.
Licensure and/or Certification
Must possess a valid driver license from state of Texas.
ADDITIONAL INFORMATION
This position is eligible for a hybrid remote work schedule in the greater Austin area with some days in-office per week required. Must attend meetings/training at headquarters in Austin, Texas as required by management.
Remote work employees must meet these criteria for the remote work location:
Adequate desk space in a dedicated, contained area that is secured and protected at all times.
Remote work location is in a quiet environment free of background people and noise during business hours.
BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:
Reti
