Account Specialist for Management of Print Production Accounts

BANTA GLOBAL TURNKEY LLC • Hebron, OH • 2d ago

Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description
Coordinate production of printed materials, or print-related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product.
Responsibilities:
Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.
May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production.
Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.
May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
Coordinate production of components with other internal plants and/or external vendors as required.
Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.
May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company.
Communicate with customers regarding the resolution of issues.
May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
Tally the final production runs and work performed to assemble paperwork for billing purposes.
May mentor junior level Print Production staff or work on special projects.
Business Unit/Platform Specific duties
May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
May assist sales in the RFP process by supplying estimates and determining how to efficiently process a complete job.
May have responsibility for the composition and/or copy prep of the customers & products.
Performs other related duties and participates in special projects as assigned.
Qualifications
Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to com

Similar Jobs

Secretary, Juvenile Division (Classified)

Licking County Prosecutor's Office • Newark, OH • 1h ago

Management & Administrative

Notice of Job Opportunity Date Opened: July 25, 2025 Date Closed: Until Filled Position: Secretary, Juvenile Division (Classified) Agency: Prosecutor's Office Minimum Qualifications: High School Diploma or GED. Familiari...

1h ago

Go to Apply

Area Manager II , CMH1

Amazon • Etna, OH • 1d ago

Management & Administrative

Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In th...

1d ago

Go to Apply

Operations Manager

CVS Health • Pickerington, OH • 4d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

4d ago

Go to Apply

Customer Service Technician

Connect Holding II LLC • Pataskala, OH • 4d ago

Management & Administrative

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest a...

4d ago

Go to Apply

Court Services Officer (Juvenile Diversion Officer)

Licking County Court of Common Pleas, Probate-Juvenile Division • Newark, OH • 1w ago

Management & Administrative

Notice of Job Opportunity Internal/External DATE POSTED: July 16, 2025 (until filled) POSITION: Court Services Officer (Juvenile Diversion Officer) AGENCY: Licking County Court of Common Pleas, Probate-Juvenile Division...

1w ago

Go to Apply

Warehouse Customer Service Coordinator

Ryder System • Etna, OH • 1w ago

Management & Administrative

Position Description Ryder is hiring immediately for a Permanent Full Time Warehouse Customer Service Coordinator in Etna, Ohio Warehouse Positions Pay Weekly Hourly Pay $22.00 per hour Schedule: First Shift Monday-Frida...

1w ago

Go to Apply

IMMEDIATE HIRE - CUSTOMER SERVICE

Aston Carter • Heath, OH • 1w ago

Management & Administrative

Job Title: STC AdvocateJob Description The STC Advocate role offers a unique opportunity to be the face of our company. As our purchase process is entirely online, you will often be the first company representative our c...

1w ago

Go to Apply

Customer Service Representative

U-Haul • Newark, OH • 1w ago

Management & Administrative

Location: 1801 N 21st St, Newark, Ohio 43055 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representa...

1w ago

Go to Apply

IMMEDIATE HIRE - Customer Service

Aston Carter • Heath, OH • 2w ago

Management & Administrative

Job Summary: We are seeking a reliable and detail-oriented Vehicle Inventory Specialist to join our team. This entry-level position plays a key role in maintaining vehicle inventory, ensuring cars are clean and presentab...

2w ago

Go to Apply

Human Resources Coordinator - $5,000 Hiring Bonus

ULINE INC • Pataskala, OH • 2w ago

Management & Administrative

Human Resources Coordinator Ohio Branch 8320 Global Way SW, Etna, OH 43018 New hires earn a $5,000 year-end bonus! Join Uline as we expand our operations to Ohio! At Uline, our people make the difference! As a Human Reso...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.