Office Manager - Defiance, OH

WesBanco Bank, Inc • Defiance, OH • 3d ago

Back Office Manager

11-8186

Defiance, Ohio, United States Apply Apply for this job now! Apply Location Locations: This position is 100% in office. The employee will work full time in an office in a designated WesBanco location. Consideration for location will be Defiance, Ohio. Market Defiance Work Hours per Week 40 Requirements High school diploma required. Supervisory or proven leadership experience required. Banking, cash handling, sales, and customer service experience or equivalent combination of at least one year of related experience. Job Description Summary: Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Primary supervisor of the sales, service and operations of the banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. This person may be responsible for the completion of all operational and compliance reporting for the banking center. This position will support all sales efforts in the banking center and work closely with the Banking Center Manager or District Sales Manager to meet desired goals and expectations. This person may be assigned to more than one office. Essential Functions: Supervises banking center to ensure proper day to day sales, service and operations Ensures compliance with policies and procedures Monitors branch security Trains and develops the staff Assists Banking Center Manager or District Sales Manager in promoting a sales culture Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client. Promotes the sales culture within the banking center by demonstrating strong ability to sell and cross-sell the Bank's products and services in order to reach individual and team sales goals. Must be able to directly handle the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short. Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the retail staff receives proper coaching and training to identify referral opportunity. Must have excellent organizational skills and be able to set priorities, direct and delegate responsibilities to the staff and follow up accordingly. Ability to effectively and efficiently schedule the staff. Establishes and conducts regular sales and operational team meetings. Evaluates performance on a daily basis and assists the Banking Center Manager or District Sales Manager during the evaluation process. Must have the working knowledge of all roles within a retail Banking Center. Provides continuous education of policies and procedures to the staff, and ensures adherence to policies and procedures. Demonstrates sound judgment in decision making abilities. Encouraged to actively participate in various community activities (Boards, Executive Committees, Advisory roles, etc). Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Supervisory Responsibilities Responsible for the overall direction, coordination and evaluatio

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