Operations Manager - Legal Services - Writs and Levies

Wells Fargo • West Des Moines, IA • 2d ago

About this role:

Wells Fargo is seeking an Operations Manager within Legal Services for Writs and Levies.

In this role, you will:

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area

Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance

Engage stakeholders and internal partners associated within the Operations area

Work independently on moderately complex issues and projects

Identify opportunities for process improvement and risk control development and escalates issues to more experienced management

Provide training, performance, evaluation and coaching of less experienced team

Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives

Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility

Provide responsibility for budget and financial performance

Collaborate and influence all levels of professionals including more experienced managers

Lead team to achieve objectives

Manage allocation of people and financial resources for Operations

Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

2+ years of leadership experience

Desired Qualifications:

Background with legal orders such as Writs, Levies, or court orders

Strong attention to detail

Strong pipeline management

Hogan system experience

Ability to interact with all levels of an organization including senior leadership/management

Excellent verbal, written, and interpersonal communication skills

Advanced Microsoft Office skills

Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning

Ability to anticipate and make timely and independent judgment decisions while working in a fast-paced and results-driven environment

Ability to assess issues, make quick decisions, implement solutions, and influence change

Experience with capacity planning, forecasting, process improvement, and measurements

Ability to influence and collaborate at all organizational levels

Ability to provide strong customer service and develop customer and partner relationships

Proven analytical skills and problem-solving skills. Demonstrated experience in trend analysis and recommending appropriate changes to identify and address root cause.

Job Expectations:

Ability to work on-site at one of the posted work locations (Hybrid 1 week in office, 1 week work from home).

Position will be 8:30 am to 5:00 pm local time - though there is an open-ended requirement to support business needs and volumes as department largely has same day SLA requirements.

May include occasional Saturdays, though unlikely.

Location:

800 S Jordan Creek Pkwy West Des Moines, IA

This position is within Legal Services, which part of the Banking Operations group. This manager will lead a team of Legal Operations Processors and Team Leads who action and respond to legal orders served on the bank to garnish money from customer accounts.

Posting End Date:

30 Jul 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-476373

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