Hotel Housekeeping Dispatcher

Sycuan • El Cajon, CA • 2d ago

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people...a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Supports Housekeeping department by coordinating and monitoring staff and hotel room availability

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time).

Coordinates and monitors hotel room availability by verifying room status with hotel housekeeping team, updating status in the database, notifying management team of any discrepancies, and collaborating with the hotel front desk and hotel housekeeping to resolve room status discrepancies.

Provides superior guest service by answering guest request calls and tickets quickly and ensuring any problems or issues in the hotel rooms are reported to the correct department and resolved in a timely manner

Provides clerical support by creating room status reports, tracking department attendance, providing reports to the Hotel Executive Housekeeper, and performing other administrative duties as needed.

Job Specifications:

Education and Experience:

Essential:

High School Diploma or G.E.D.

6 months of hotel status board operator or equivalent experience

Desirable:

Experience with HotSOS and/or Infor HMS system

Skills and Knowledge:

Essential:

Ability to communicate and interact effectively with guests and team members

Working knowledge of Microsoft Excel, Word, Outlook

Ability to communicate effectively in the English language

Ability to prioritize and perform multiple tasks and assignments

Ability to enter data in the computer database

Ability to document and complete office forms

Ability to maintain filing systems

Ability to perform simple mathematical calculations

Ability to create reports in spreadsheet applications

Ability to appear for work on time

Ability to maintain professionalism and composure

Ability to understand and follow verbal directives and written directions

Ability to accept constructive criticism

Ability to maintain confidentiality

Desirable:

Proficiency in Microsoft Excel, Word, Outlook

Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

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