Customer Service Representative

Element Materials Technology • Huntington Beach, CA • 13h ago

Overview

Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

The ideal candidate must be customer focused, action oriented, and thrives in a fast-paced environment. This is a great opportunity to grow your career in the Testing, Inspection, and Certification (TIC) industry.

Pay range: $24 - $29/hr. + sales commission plan

Location: Onsite

Responsibilities

Customer Engagement:

Proactively communicate with potential and existing customers via phone, email, and web conferencing to build rapport and understand service requirements.

Sales Process Execution:

Qualify leads and identify customer needs.

Develop tailored solutions and present offerings effectively.

Close sales and convert opportunities into long-term accounts.

Quoting & Invoicing:

Respond to straightforward quotation inquiries for standard products and services.

Utilize standard price lists to provide accurate pricing and lead times.

Process sales invoices and provide timely status updates to clients.

CRM Management:

Actively use the Customer Relationship Management (CRM) system to log activities.

Maintain accurate contact details, eliminate duplicates, and ensure comprehensive call/visit records.

Sales Goals & Account Penetration:

Achieve individual sales targets by converting leads and expanding existing accounts.

Product Knowledge & Training:

Build and maintain a strong understanding of Element Materials Technology's service offerings. Participate in ongoing training and coaching sessions.

Skills / Qualifications

Demonstrated customer service & quoting experience

Ability to interpret documents such as customer quotes, contracts, marketing materials, and customer testing specifications

Ability to write routine reports and correspondence.

Solid written and verbal communication

Ability to solve practical customer problems

Experience interpreting testing procedures and requirements desired

Proficiency in Microsoft office applications + CRM

Ability to thrive in a fast-paced environment and prioritize deadlines

A valid driver's license, with an acceptable driving record under Element's policy

Ability to be onsite 5 days a week

LI-SL1

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

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