Assistant Financial Center Manager

Berkshire Bank • Shrewsbury, MA • 11h ago

Division: Retail Banking Department: Various Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 7

Pay Range: $20.50 - $35.99

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Shrewsbury, MA - 226 Boston Tpk

Purpose/Objective: Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and while ensuring that the entire team is consistently providing excellent customer service. Key Accountabilities:

Educates clients on our products and services offered in the branches and digitally. Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business. Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Resolves routine and complex client issues or problems. Is proficient in the digital banking space and can assist clients with adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. 35%

Assists Financial Center Manager in building/managing sales culture to achieve branch goals and Bank-wide initiatives. Bring out the best in the employees, by educating, coaching, developing, and training employees. Monitors quality and efficiency of client experience in the branch, including the Branch Consistency Standards. Communicates Bank policies, programs, and objectives. Takes on a leadership role in conducting staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security program. May review and approve legal documents related to accounts. Stays abreast of new products, services, and promotions and educates and supports the entire branch team. 35%

Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch while ensuring adherence to security measures. Provides backup to the Branch Officer and/or client service line. Conducts and/or approves client transactions and exceptions as needed. Ensures the branch maintains a professional appearance and supply inventory levels. Reviews various branch reports; may oversee monthly branch audit process. 20%

Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel problems and provides support in counseling or disciplinary actions. Assists with interviewing potential candidates and in making hiring decisions. May manage time and attendance for staff. May also be responsible for weekly scheduling of branch staff as well as the monthly Saturday schedule. 10%

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.

Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required. Education:

High school diploma or equivalent

Experience:

3-5 years of branch banking experience

Demonstrated ability in decision making, handling difficult situations, initiative, and leadership

Skills & Knowledge:

Excellent customer service/sales skills

Decision making and problem-solving skills

Written/verbal communication skills

Ability to handle multiple tasks

Strong interpersonal skills

Supervisory/management skills

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin

Similar Jobs

Retail Sales Associate

Staples • Shrewsbury, MA • 8h ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 47403 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers f...

8h ago

Go to Apply

FT Assistant Meat Market Seafood Sales Manager

Hannaford • Clinton, MA • 5d ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 444176 Address: USA-MA-Clinton-333 Brook Street Store Code: Store 08013 Meat (5151855) Hannaford Supermarkets started out as a fresh produce vendor in Portla...

5d ago

Go to Apply

Store Crew

7-Eleven • Worcester, MA • 5d ago

Retail & Hospitality

Store Crew Apply Now ( https://olivia.paradox.ai/co/7Eleven60/Job?job\id=PAF-7E-0AC936FC-F16D-483B-9492-822CE1BE0339\1971\1735340604\0 ) Save Job Job ID ESC44211 Store-ID 44211 Address 321 PARK AVE, WORCESTER, Massachuse...

5d ago

Go to Apply

Retail Sales Associate

Staples • Westborough, MA • 1w ago

Retail & Hospitality

Job Shift: Flex Hours Job Identification: 46759 Job Category: Retail Stores Job Schedule: Part time On-site Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers f...

1w ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • Worcester, MA • 1w ago

Retail & Hospitality

Store Dollar Tree Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and...

1w ago

Go to Apply

Retail Sales Supervisor

Harbor Freight Tools • Worcester, MA • 1w ago

Retail & Hospitality

166480BRPosting Title:Retail Sales SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and...

1w ago

Go to Apply

Bilingual Delivery Driver

Aaron's Inc • Worcester, MA • 1w ago

Retail & Hospitality

Bilingual Delivery Driver Hiring Range Minimum to Maximum: $18.75 - $19.75 Delivery Drivers Keep Aaron's Moving This isn't some tedious desk job. On our team, you'll be inside, outside, driving, installing, showing custo...

1w ago

Go to Apply

Assistant Restaurant Leader

Raising Cane's • Marlborough, MA • 2w ago

Retail & Hospitality

Company Description Hiring Range from $65,000 to 72,000 annually plus monthly training incentive of $750 Pay is based on location, experience, and qualifications etc. *Monthly incentives after training vary and are based...

2w ago

Go to Apply

Entry-Level Maintenance Technician I

PDS Tech Commercial, Inc. • Framingham, MA • 2w ago

Retail & Hospitality

Now Hiring: Entry-Level Maintenance Technician I Location: Framingham, MA Pay: $36.88/hr | Overtime Eligible Schedule: Rotating 12-Hour Shifts | Every Other Sunday | Free Parking Type: Contract with Possibility of Extens...

2w ago

Go to Apply

Hourly Seasonal Associate Deli

Hannaford • Marlborough, MA • 2w ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 437045 Address: USA-MA-Marlborough-193 Boston Post Road, Route 20 Store Code: Store 08004 Management (2756357) Hannaford Supermarkets started out as a fresh...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.