THE POSITION
Please Note: a candidate may
be required
to successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, and a drug use history to be considered for this position
.
With supervisor approval, incumbents may be eligible for intermittent remote work;
however, they must physically
reside
within the Sacramento region or
have the ability to
regularly report to a City of Sacramento physical worksite with little notice.
The Information Technology Department is seeking a technically proficient and customer-focused IT Trainee. This position is responsible for ensuring smooth daily operations which includes serving as the first point of contact for troubleshooting hardware, software, and network issues, while also contributing to the routine maintenance and upgrade of systems.
Key Responsibilities:
Respond promptly to service requests by diagnosing and resolving issues related to computer systems, software applications, network connectivity, and peripheral devices
Provide system maintenance
Install, configure, and upgrade computers, software, hardware, and network equipment. Regularly perform system checks and preventative maintenance to avoid downtime
Log and document all support requests and resolutions, ensuring clear communication and follow-up for recurring issues
Assist with onboarding and training including new user account setups and providing training for employees on software, security protocols, and new hardware devices
Support collaboration and process improvement
Work closely with IT team members and other departments to implement best practices, streamline processes, and introduce new technologies that enhance productivity and security
IDEAL CANDIDATE STATEMENT
The ideal candidate will be knowledgeable in computer systems and networks and thrive on helping people solve problems. The ideal candidate will possess technical expertise and interpersonal skills necessary to translate IT issues into clear, actionable solutions for colleagues across all levels of the organization. Additionally, the ideal candidate will have the experience, skills, and abilities below:
Familiarity with troubleshooting hardware, software, and networking issues
Problem solving and analytical skills
A mindset that enables quick diagnosis and effective resolution of technical problems
Experience in implementing long-term solutions and preventive measures, rather than temporary fixes
Organizational and collaboration skills
Strong documentation capabilities including tracking issues and maintaining comprehensive support records
Effective in team environments ensuring cross-functional alignment
Proactive attitude toward keeping up with emerging technologies, trends, and best practices
Willingness to learn and adapt, contributing to ongoing process improvement
Industry-recognized certifications (e.g., CompTIA A+, CCNA, Microsoft Certified) are desired
Under supervision, to learn and perform a variety of technical and analytical duties in any one of the following areas: application development, customer support, network administration, and/or systems programming.
DISTINGUISHING CHARACTERISTICS
This is a trainee classification generally one year in duration for initial entry into a career path leading to one of six information technology analyst specialty areas: Programmer, IT Support Specialist, Department Systems Specialist, Application Developer, GIS Specialist. Incumbents receive training and perform routine tasks relative to the assignment for which they are training. Work is performed within established policy and procedure guidelines and under close supervision. As skills increase, less supervision is received.
Positions allocated to the journey level in any of the specialty fieldsmay be temporarily underfilled at the trainee level. After demonstrating the ability to learn and perform the duties, qualified job incumbents may move to successively higher levels. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class.
SUPERVISION RECEIVED AND EXERCISED
Immediate supervision is provided by higher-level staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Systems programming/network administration assignments concern the developing, testing, implementing and maintaining mainframe, mid-range, micro, client server software and hardware infrastructure and/or the connectivity capability between different platforms that manage information technology resources and support the execution of automated applications.
Customer Support assignments concern all activities associated with the support of end-users of electronic data processing systems. This includes such desktop support activities as installing new and replacement computers and peripherals, resolving a variety of user problems and providing specialized training to help users become more productive with their information technology systems.
Applications development assignments concern designing, developing, testing, implementing and maintaining mainframe, mid-range, micro, client server business, and process control applications by completing applications development life cycle activities.
QUALIFICATIONS
Knowledge of:
Principles of and current trends in information technology
Information systems software and hardware technologies for mainframe, server, personal computer, and client server environment
General computer architecture including central processing unit, memory allocation, peripheral devices, and input/output methodologies
Basic principles of programming languages
Ability to:
Understand and follow oral and written instructions
Learn and understand the operational characteristics of medium to large-scale enterprise, client/server, and network systems
Communicate effectively orally and in written format in a variety of situations and formats
Exercise analytical skills in providing fact-based details to support ideas, recommendations, and analysis
Reason logically, use a variety of techniques to resolve problems, manage time and resources, concurrently handle multiple assignments
