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AI SUPPORT SPECIALIST

University of Washington • Seattle, WA • 1d ago

Req #: 248184

Department: UW INFORMATION TECHNOLOGY

Appointing Department Web Address: https://it.uw.edu/uw-it/

Posting Date: 07/24/2025

Closing Info: Open Until Filled

Salary: $6,308 - $6,500 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

AI Support Specialist - UW Information Technology (Seattle, WA | Hybrid) Shape the Future of Generative AI at a World-Class Public Research University

Are you passionate about emerging technologies and how they can transform education, research, and service? Join UW Information Technology (UW-IT) as an AI Support Specialist, and play a pivotal role in helping students, faculty, and staff at the University of Washington integrate cutting-edge generative AI tools into their teaching, learning, and work.

Why UW? As a UW employee, your work has a global impact-improving lives across our campuses, throughout our state, and around the world. Our community thrives on collaboration, innovation, and a deep commitment to equity and inclusion. We honor the diverse experiences and identities of every team member.

What You'll DoIn this dynamic role, you'll:

Train and support users on nebulaONE and other AI platforms.

Develop documentation, guides, and demos to promote AI literacy across campus.

Lead outreach initiatives to showcase real-world use cases of AI in education and research.

Troubleshoot issues, manage access, and monitor system performance and adoption.

Contribute to AI tool and service improvements through user feedback and trend evaluation.

You'll be a key advocate for responsible, inclusive AI adoption at the UW-working with students, instructors, researchers, and staff across all three campuses and UW Medicine.

What You Bring

Minimum 2 years' experience using customer support platforms (help desk software, knowledge base systems, AI tools or CRM tools)

Proficiency with documentation and content creation tools (such as wikis, content management systems, or collaborative document platforms) for creating user guides and technical articles.

Demonstrated excellent customer service skills driven by a desire to empower customer success and strong problem ownership orientation.

Demonstrated broad knowledge software technologies with experience supporting a variety of productivity for a diverse customer base consisting of personnel with various skill levels and technical/non technical backgrounds. Desired Experience with Azure OpenAI, Microsoft cognitive services, or similar platforms.Knowledge of ServiceNow or enterprise IT support systems.Previous experience in an academic or research-focused IT environment. Position DetailsHybrid - on-site 2+ days/week, open office environmentThis position is temporarily funded; continued employment is contingent on ongoing funding and performance.This is your opportunity to shape how generative AI is used across one of the world's leading public universities.Apply today to join a mission-driven team that's building stronger minds and a healthier world through technology. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

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