Customer Service Associate

Walgreens • Southborough, MA • 14h ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Implements Company asset protection procedures to identify and minimize profit loss.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Attends training and completes PPLs requested by Manager or assigned by corporate.

Job ID: 1646821BR

Title: Customer Service Associate

Company Indicator: Walgreens

Employment Type: Full-time

Job Function: Retail

Full Store Address: 78 TURNPIKE RD,SOUTHBOROUGH,MA,01772

Full District Office Address: 78 TURNPIKE RD,SOUTHBOROUGH,MA,01772-02137-10318-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 10318-SOUTHBOROUGH MA

Similar Jobs

Dynatrace Consultant

CTG • Waltham, MA • 13h ago

Management & Administrative

CTG is seeking to fill a Dynatrace Consultant opening for our client in Waltham, MA. Location: Waltham, MA Duration: 5 months Duties: Lead the implementation, configuration, and optimization of Dynatrace in enterprise-sc...

13h ago

Go to Apply

Customer Service Representative

U-Haul • Framingham, MA • 2d ago

Management & Administrative

Location: 15 Pleasant St Connector, Framingham, Massachusetts 01701 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Cust...

2d ago

Go to Apply

Seasonal Administrative Assistant

Cherry Bekaert • Waltham, MA • 2d ago

Management & Administrative

Description We are seeking an organized, detail-oriented Administrative Assistant to join us in our Waltham office, supporting our team during the Fall tax season. This is a temporary position and candidates must be avai...

2d ago

Go to Apply

Account Manager - Commercial Lines

HUB International • Milford, MA • 3d ago

Management & Administrative

About HUB Join our Stevie Award Winning Team at HUB International! When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property,...

3d ago

Go to Apply

Account Manager - Commercial Lines

HUB International • Milford, MA • 3d ago

Management & Administrative

3d ago

Go to Apply

Product Analyst - Senior Manager

CVS Health • Wellesley, MA • 5d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

5d ago

Go to Apply

UHC Senior Care Options and One Care - Sales Account Manager

UnitedHealth Group • Waltham, MA • 5d ago

Management & Administrative

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come b...

5d ago

Go to Apply

UHC Senior Care Options and One Care - Sales Account Manager

UnitedHealth Group • Needham, MA • 5d ago

Management & Administrative

5d ago

Go to Apply

Customer Service Associate

Walgreens • Bellingham, MA • 5d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5d ago

Go to Apply

Account Manager

Coca-Cola Beverage Northeast • Westborough, MA • 6d ago

Management & Administrative

Account Manager Date: Jul 18, 2025 Location: Westborough, MA, US, 01581 Compensation: $70,000 annually Schedule: Monday - Friday, 7am - 5pm. Why Join Coke Northeast? Culture- At Coca-Cola Beverages Northeast, we deliver...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.