Technical Account Manager

Adobe Inc. • Lehi, UT • 2d ago

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Crafting the world through digital experiences is what Adobe's all about. We provide everyone-from emerging artists to global brands-everything they need to craft and deliver outstanding digital experiences! We're passionate about empowering people to build powerful and engaging digital experiences.

Our goal is to hire the very best talent and provide outstanding employee experiences.

We prioritize equal opportunity and respect for all. We encourage new ideas from every corner of the organization, including yours!

The Opportunity

Large companies investing in Adobe require technical talent to assist top clients with Adobe Experience Cloud solutions.

Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is crafted to support operational well-being and improve investment through the adoption of new solutions and functionality.

Job Responsibilities

Build, develop, and maintain one-on-one relationships with customers.

Produce and deliver a prescribed set of technical services to maintain operational health.

Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.

Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.

Field technical inquiries, handle customer issues, and influence partners to improve customers' health.

Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications.

Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.

Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront.

Job Requirements

Experience in a customer-facing role with outstanding communication skills.

Ability to drive discussions and represent Adobe within a customer's environment.

Proficiency in successfully implementing solutions and functionality to boost customer investment.

Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.

Ability to collaborate within a team to deliver world-class service.

Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges.

Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology.

High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, encouraging positive relationships both inside Adobe and with the customer.

Driving toward a high proficiency and depth... For full info follow application link.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

Go to Apply

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