MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Inside Sales Representative in the Southeast to support our fast-growing Data division in our footprint.
MCA, a leader in wireless communications, data, and security solutions, is seeking an experienced Inside Sales Representative to be an integral part of our In-building Wireless Solutions (IWS) sales team. As an Inside Sales Representative, you will be a crucial member of our sales team, handling inbound sales queries and managing smaller, non-strategic deals through the sales administration process. You will also be responsible for managing quote requests from channel partners, ensuring accuracy and competitiveness, and supporting the sales process from quote to closure. The ideal candidate will have a successful background in a sales support role, ideally in enterprise sales of Distributed Antenna Systems (DAS). Inside sales experience at a major distributor like Anixter/WESCO, Accu-Tech, Graybar, or Tessco will also be favorably considered.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military-Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
Act as a primary responder to initial customer and channel partner inquiries, routing strategic opportunities and quote requests to the appropriate Account Executive (AE).
Support AE activities by qualifying leads, ensuring that potential opportunities are in line with our strategic goals.
Oversee smaller opportunities from requirement gathering through to deal closure, maintaining complete responsibility for the entire sales cycle.
Utilize HubSpot CRM software to log and track quote details and follow-up actions.
Communicate effectively with customers and channel partners to clarify requirements and provide timely updates.
Provide exceptional customer service and maintain strong relationships with customers and channel partners, supporting them through the sales process from quote to closure.
Meet processing and response time targets to contribute to overall sales team efficiency.
Stay updated on product knowledge and sales processes to enhance quote accuracy and conversion rates.
WHAT YOU WILL BRING TO THE TEAM:
Ideally, a comprehensive understanding of the DAS market to effectively communicate benefits and respond to inquiries.
Strong verbal and written skills for engaging and persuading prospects.
Proficiency in using CRM systems to manage customer interactions, track sales progress, and maintain accurate customer data.
Quick identification and resolution of customer issues, enhancing satisfaction, and building long-term relationships
Excellent time management and organizational abilities, allowing for efficient handling of multiple sales activities and priorities
Flexibility in adapting to changing sales environments and strategies, along with a collaborative spirit to work effectively with team members towards common sales goals
Meticulousness in managing sales processes and follow-ups to ensure accuracy and professionalism in every customer interaction
A solid grasp of sales and business operations
A bachelor's degree is preferred.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE:
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE:
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."
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