Account Manager (SLED)

22nd Century Technologies, Inc. • Maryland, NY • 2d ago

Title: Account Manager (SLED) Location: Virginia, Maryland, DC (Remote) Duration - Full Time Note: Customer Success Managers (Multiple U.S. Locations) | Government Contracting - SLED Job Description:- We are expanding our SLED (State, Local, and Education) business and looking for Customer Success Managers across the U.S. who can lead client relationships, understand public sector needs, and drive meaningful account growth.- As a key member of our growth team, you will work closely with clients to ensure value delivery, satisfaction, and long-term success.Role & Responsibilities:- Build a strong understanding of each customer's environment, goals, and challenges- Maintain consistent communication and relationships with client stakeholders- Identify opportunities for account expansion and recommend value-added services- Act as the voice of the customer internally, aligning delivery and business teams- Monitor customer satisfaction and proactively resolve issues- Stay informed about agency initiatives, procurement cycles, and funding trends- Leverage understanding of government contracting vehicles (cooperative contracts, BPAs, IDIQs, etc.) to support customer success- Support post-award customer engagement, renewals, and retention effortsQualifications:- Experience working with SLED customers in a government contracting environment- Strong interpersonal, communication, and stakeholder management skills- Proven track record of managing and growing strategic accounts- Familiarity with contracting mechanisms in the public sector- Ability to collaborate cross-functionally and deliver value-driven solutionsAbout our Company: - 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and US Citizens & all other parties authorized to work in the US are encouraged to apply." All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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