Support Specialist

Robert Half • Forsyth, GA • 4d ago

Description

We are looking for a dedicated Support Specialist to join our team in Macon, Georgia. This contract is ideal for someone who excels at resolving technical challenges and enjoys communicating complex information in a clear, concise manner to diverse audiences. If you're a proactive problem-solver who thrives in a dynamic and collaborative environment, we encourage you to apply.

Responsibilities:

Deliver desktop support services in alignment with organizational policies and procedures.

Maintain detailed records of daily data communication activities, including issues encountered and solutions implemented.

Diagnose and resolve computer-related problems while recommending effective solutions.

Communicate regularly with users to address and resolve submitted support tickets.

Coordinate hardware repairs with external vendors to ensure timely resolution.

Troubleshoot, maintain, and repair computer systems, hardware, printers, and peripherals.

Provide assistance on a range of hardware and software issues by analyzing and resolving technical problems.

Support and administer Office 365 applications to enhance user productivity.

Utilize Active Directory for user account management and system administration.

Perform basic network troubleshooting to address connectivity and performance issues.

Requirements - At least 2 years of experience working in a Windows environment.

Proficiency in basic network troubleshooting techniques.

Hands-on experience with Office 365 administration and support.

Familiarity with Active Directory for account and system management.

Strong skills in hardware and software troubleshooting.

Detail-oriented approach to documenting support activities within ticketing systems.

Ability to work independently with minimal supervision.

Associate's or Bachelor's degree in a related field, or equivalent industry certifications. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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