Help Desk Representative III

NCR Atleos • Frisco, TX • 3d ago

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist Agents with questions and escalations.

Handle Daily schedule such as lunches and breaks

Quality Assurance monitoring on agents

Ability to understand the current state of ATMs to fully diagnose problems for resolution

Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research

Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues

Create, review and close tickets and maintain accurate customer records

Answer inbound calls from clients, customers, and external vendors

Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller

Provide efficient productivity and superior quality service while working in a fast-paced environment

Ability to effectively handle in user and Regulation E/Card Trace calls from customers

Make outbound calls to clients, customers, and external vendors

Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

Ability to work multiple systems simultaneously

Handle internal/external reports and status updates

Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

Follow-up on open investigations to ensure smooth handling and accurate closure

Assume special projects as required by management

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Similar Jobs

Email Marketing Specialist

Carrington • Plano, TX • 8h ago

Management & Administrative

Come join our team and work remote from home! The Email Marketing Specialist will be mainly focused on providing production support for various business-to-consumer ("B2C") projects benefiting the company. Working primar...

8h ago

Go to Apply

Sr Analyst, Supply Chain Management (Hybrid)

RTX Corporation • Richardson, TX • 9h ago

Management & Administrative

Date Posted: 2025-07-24 Country: United States of America Location: TX234: Richardson 1717 CityLine 1717 East CityLine Drive Building C17, Richardson, TX, 75082 USA Position Role Type: Hybrid U.S. Citizen, U.S. Person, o...

9h ago

Go to Apply

Field Service Engineer II

Insight Global • Richardson, TX • 9h ago

Management & Administrative

Job Description Insight Global is looking for Field Service Engineers to support leading equipment manufacturers within the semiconductor industry. These individuals will be a part of a team responsible for installation...

9h ago

Go to Apply

Account Manager

TEKsystems • Plano, TX • 1d ago

Management & Administrative

Overview About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution...

1d ago

Go to Apply

Strategic Account Manager

Intuit • Plano, TX • 1d ago

Management & Administrative

Overview Please note this is a pipeline requisition. We will be reviewing applications in preparation for our next hiring group. Come join one of the fastest-growing business units at Intuit. We are not your typical sale...

1d ago

Go to Apply

Customer Service Representative

Robert Half • Lewisville, TX • 2d ago

Management & Administrative

Description The Customer Service Representative is responsible for delivering effective support to all subcontractors by applying in-depth knowledge of company services and processes, while maintaining clear and professi...

2d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Lewisville, TX • 3d ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

3d ago

Go to Apply

Quality Technical Services Specialist

Keurig Dr Pepper • Frisco, TX • 4d ago

Management & Administrative

Job Overview: The Quality Specialist, Technical Services (Innovation Integration) will support the Manager, Technical Services (Innovation Integration) on the execution of quality, environmental, health, safety, and food...

4d ago

Go to Apply

Senior Manager Supply Chain Management

RTX Corporation • McKinney, TX • 4d ago

Management & Administrative

Date Posted: 2025-07-19 Country: United States of America Location: TX190: 2501 West University, McKinney 2501 West University , McKinney, TX, 75070 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigratio...

4d ago

Go to Apply

Administrative Assistant (Hybrid)

RTX Corporation • Richardson, TX • 4d ago

Management & Administrative

Date Posted: 2025-07-18 Country: United States of America Location: UT234: UT234: 1717 E Cityline Drive 1717 E Cityline Drive Building C17, Richardson, TX, 75082 USA Position Role Type: Hybrid U.S. Citizen, U.S. Person,...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.