NY HELP Yes
Agency Information Technology Services, Office of
Title Information Technology Specialist 2 (NY HELPs) - 9181
Occupational Category I.T. Engineering, Sciences
Salary Grade 18
Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)
Salary Range From $66951 to $85138 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Competitive Class
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County Genesee
Street Address 220 Richmond Ave.
City Batavia
State NY
Zip Code 14020
Duties Description Under the general direction of a Zone Manager or Regional Manager, the Information Technology Specialist 2 will function as general desktop support staff for End User Support within the NYS Office of IT Services (ITS). These positions will be assigned to a variety of locations in support of ITS's client agencies and may require lifting equipment weighing up to 50 pounds, intermittent travel, and some overtime. Specific duties include, but are not limited to, the following: - Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group. - Receive and professionally and courteously address desktop support calls transferred by the Service Desk. - Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests. - Collaborate with counterparts within other regional areas as workload dictates. - Install, load, and configure software and applications. - Troubleshoot and provide technical assistance to clients. - Obtain base knowledge in the core products used by supported clients. - Document diagnostic steps taken to troubleshoot/resolve client issues. - Work with other ITS groups to resolve computer-related issues. - Install, configure, and troubleshoot Multi-function Printers and Network printers. - Work with vendor support to resolve technical problems with agency IT equipment. - Train and orient users on hardware and software where appropriate. - Perform the full range of supervisory responsibilities, as applicable.
Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science. OR A bachelor's or higher-level degree in any field and one year of experience in information technology; OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology. OR Two years of professional experience in information technology. Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14. Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law. 55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply. Please note: - Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. - Appointment to this position is not final until all agency approvals have been granted.NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Additional Comments Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.We are recruiting for 2 positions within this role.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off- Thirteen (13) paid holidays annually- Up to Thirteen (13) days of paid vacation leave annually- Up to Five (5) days of paid personal leave annually- Up to Thirteen (13) days of paid sick leave annually for PEF.- Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits- Eligible employees and dependents can pick from a variety of affordable health insurance programs- Family dental and vision benefits at no additional costAdditional Benefits- New York State Employees' Retirement System (ERS) Membership- NYS Deferred Compensation- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds- Public Service Loan Forgiveness (PSLF)- And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Name ITS Human Resources
Telephone 518-473-0398
Fax 518-402-4924
Email Address PostingResponses@its.ny.gov
Address
Street Empire State Plaza
Swan Street Building, Core 4, Floor 1
City Albany
State NY
Zip Code 12220
Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.
