Customer Service Representative

Gerber Collision & Glass • Westfield, IN • 11h ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

This posting is part of our ongoing effort to identify qualified candidates for future opportunities. While we may not be hiring immediately, we encourage you to submit your application for consideration when a position becomes available.

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Compensation Details:

$16 - $20 / Hourly

Similar Jobs

Sales Consultant

Southern Glazer's Wine and Spirits • Noblesville, IN • 7h ago

Management & Administrative

What You Need To Know Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to...

7h ago

Go to Apply

Site Operations Manager

LittleStar ABA Therapy • Carmel, IN • 2d ago

Management & Administrative

We deliver exceptional service by hiring extraordinary talent! We are currently looking for a passionate and organized Site Operations Manager to lead day-to-day operations at our Carmel, IN center. This is a key role fo...

2d ago

Go to Apply

Cross Mid-Market Associate Manager

Accenture • Carmel, IN • 4d ago

Management & Administrative

Together, we're building something new, something brilliant, something bold as Accenture prioritizes the Mid-Market as a driver of growth - and we want you to join us. Day in and day out, we build and broaden relationshi...

4d ago

Go to Apply

Cross Mid-Market Manager

Accenture • Carmel, IN • 4d ago

Management & Administrative

4d ago

Go to Apply

Sales Consultant

Penske Automotive • Noblesville, IN • 5d ago

Management & Administrative

Genesis of Noblesville, a Penske Automotive Group dealership, is looking for Sales Associates to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM Here at Penske Automotive Group (PAG), we striv...

5d ago

Go to Apply

Administrive Assistant

Compass Group, North America • Noblesville, IN • 5d ago

Management & Administrative

Levy Sector Position Title: [[title]] Pay Range: $18.00 to $25.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1442453 . The advertised program i...

5d ago

Go to Apply

Security Market Development Director - IAM, Google, Microsoft, Service Now, Z-Scaler, Crowdstrike

Accenture • Carmel, IN • 1w ago

Management & Administrative

We are: We are a global collective of innovators applying the New every day to improve the way the world works and lives. Help us show the world what's possible as you partner with clients to unlock hidden value and deli...

1w ago

Go to Apply

Sales Excellence - Bid Management Manager

Accenture • Carmel, IN • 1w ago

Management & Administrative

Sales Excellence - Bid Management Manager, L7 Location: Remote Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digita...

1w ago

Go to Apply

Sales Excellence - Bid Management Senior Manager

Accenture • Carmel, IN • 1w ago

Management & Administrative

Sales Excellence - Bid Management Senior Manager, L6 Location: Remote Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their...

1w ago

Go to Apply

Account Management Associate - REMOTE

CNO Financial Group • Carmel, IN • 1w ago

Management & Administrative

Salary Range : $65,700 - $98,500 Annual Job Details The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills, and location. This posi...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.