IT Infrastructure Manager

Gorbel Inc. • Victor, NY • 7h ago

Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission. We're currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York. Work Shift:Job Description:The IT Infrastructure Manager reports to the IT Director and is responsible for the reliability and performance of all cloud and on-premise services. The IT Infrastructure team is responsible for a broad range of tools and technologies. Scope includes local networks, VPN, PTP circuits, wireless infrastructure, servers, virtualization, Data Warehouse, Business Intelligence platform, Office365, VOIP phone system, software, hardware, peripherals and conference room technology. Although many tasks will be delegated to team members, it is expected that the Manager can handle complex technical troubleshooting for services that are critical to business operations. As such, the Manager is expected to keep their technical skillset current as well the skillsets of team members. The Manager maintains a high degree of readiness to adopt and implement new technology solutions and fosters a culture of continuous improvement with a bias for quality results. Works very closely with the IT Solutions and Security Manager as well as the IT Business Operations Manager to ensure alignment and support of departmental objectives and metrics under the leadership of the IT Director. Supports overall corporate strategic objectives. Scope of responsibilities includes Gorbel, Inc., Ravenwood Golf Club, Inc., Engineered Lifting Systems & Equipment, Inc. These entities have multiple locations in the US and Canada.RESPONSIBILITIES:Leads IT Infrastructure team including Help Desk (both outsourced and in house resources), Desktop, Database, and Network Systems Administration staff. Provides regular coaching, creates performance goals and completes performance appraisals in alignment with corporate performance management system.Leads/supports cross-functional projects as required.Partners with the IT Solutions and Security Manager to ensure the security of corporate IT systems and data using best-known methods, tools and security principles. Works with all departments to monitor the effectiveness of all IT software, hardware and services.Reviews IT vendor support contracts annually to control costs and identify opportunities for service improvements and cost savings.Ensures all IT systems are developed and implemented using in accord with IT deployment and testing standards. Applies root cause analysis and good problem-solving techniques when issues arise in to ensure permanent resolution.Monitors KACE Service Desk queue and adherence to controlled Acute Support request process.Maintains technical skills and stays current on emerging technology trends.Contributes to the identification and achievement of operational metrics for the IT department.Proposes changes to existing IT infrastructure in support of business goals and employee enablement.Ensures organization is prepared for changes in major software, hardware and IT services.Responsible for proposing and executing IT capital and operating budgets.Provides technical direction to team members.Assists team with troubleshooting complex technical support requests when necessary.Lead

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