Description
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for our next great team member to join us on our food and beverage team as Food & Beverage Operations Supervisor . We are committed to providing you with:
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you.
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit
Discount at Spa and Red Horse Restaurant
Does this sound like you?
The Food & Beverage Operations Supervisor plays a key leadership role in ensuring seamless day-to-day operations across all F&B outlets, including restaurants, in-room dining, banquets, and culinary operations. This hands-on position provides consistent oversight of both front-of-house service delivery and back-of-house kitchen execution, ensuring a luxury guest experience in accordance with brand standards.
This role partners closely with culinary, service, and stewarding teams to drive excellence in service, quality, and operational efficiency, while maintaining a strong presence on the floor and supporting the team in exceeding guest expectations.
Here is what you will be doing each day:
As a Food & Beverage Operations Supervisor , the key responsibilities are:
Operational Leadership:
Supervise and coordinate daily F&B operations across front and back of house, ensuring alignment with service standards, health and safety regulations, and brand expectations.
Partner with Executive Chef and culinary team to ensure smooth kitchen operations, timely food delivery, and consistent food quality.
Ensure FOH teams (servers, bartenders, IRD, banquets) deliver prompt, polished, and personalized service in all dining experiences.
Monitor cleanliness, setup, and readiness of all outlets, kitchen spaces, and banquet facilities.
Team Management & Training:
Support hiring, training, and onboarding of new F&B team members.
Conduct daily pre-shift briefings and ensure ongoing team development and service training.
Act as a mentor and leader on the floor, modeling luxury service and maintaining a visible presence during peak service periods.
Address team performance issues promptly and constructively, with support from HR and senior F&B leadership.
Guest Experience & Service Recovery:
Handle guest inquiries, feedback, and concerns in a gracious and solution-oriented manner.
Monitor guest satisfaction through direct interaction and service recovery as needed.
Collaborate with the Guest Relations and Front Office teams on VIP amenity execution and special requests.
Administrative & Financial Support:
Assist in scheduling, payroll validation, inventory control, and purchasing.
Monitor labor productivity and contribute to cost-control initiatives.
Support execution of events, promotions, and seasonal offerings.
Qualifications:
Minimum 2 years of supervisory experience in a luxury hotel or upscale F&B environment.
Strong knowledge of both front-of-house service standards and back-of-house culinary operations.
Proven leadership ability with a hands-on, team-oriented approach.
Excellent communication, organizational, and time management skills.
ServSafe and/or TIPS Certification preferred.
Flexible schedule, including nights, weekends, and holidays.
Proficiency in POS and hotel operating systems (e.g., MICROS, Opera, or similar).
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
For applicants who will be working in NYC, the anticipated compensation range for the position is $65,000.00 - $70,000.00 annually; for applicants who will be working in New York, the anticipated compensation range for the position is $65,000.00 - $70,000.00 annually. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer, and the salary ranges indicated herein may not reflect positions that work only in other states.
Qualifications
Behaviors
Required
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Functional Expert: Considered a thought leader on a subject
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
