IT Support Technician

Thornton Tomasetti • New York, NY • 8h ago

Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career. The Role Thornton Tomasetti is looking for an IT Support Technicianwho can thrive in a varied and interesting hands on-support role. This includes local and remote end-user IT support, Onboarding of New Hires, and maintenance/availability of the local IT Infrastructure. For IT professionals who like to take initiative, collaborate with a great team and accomplish things you can be proud of, this is a great place to work. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines. The IT Support Technician will need a broad technical skillset, excellent communication skills and ability to work and collaborate with the wider IT Team, who are based in the US, Canada, UK and India. As this role requires hands-on service, the position is on-site in our Manhattan, NY (Financial District) office. ResponsibilitiesOversee laptop deployment, collection, and maintain asset database accuracyProvide friendly first and second level technical support to local (NYC) office and remote users in the US, to ensure timely resolution of end-user issues.Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Onboarding of New Hires, equipment collection of leavers, and support local meetings.Assist with Project Work including office moves, integrations, secure work etc.Support Global IT, Infrastructure, and information security requirements, in accordance with global standards (including daily monitoring of server room and IDF closets)Willing to be trained to be Subject Matter Expert on various software/technology platforms.Have excellent customer service skills, be willing to take ownership of a ticket, and engage other departments if necessary to resolve.Requirements 3+ years equivalent work experience.Experience of MSCA, MCSE and/or MTA. ITIL qualifications would be advantageous. Network+ certification a plusMust be able to work independently at times with limited supervision.Infrequent evening/weekend/travel work may be needed with occasional visits to other US offices, as required.CompensationThe rate for this position generally is$70,000-$90,000annually.This range is a good faith estimate provided pursuant to the New York Pay Transparency Law. It is based on what a successful New York applicant might be paid and assumes that the successful candidate will be in New York or perform the position from New York. Similar positions located outside of New York will not necessarily receive the same compensation.Actual pay rates may vary from the range, as permitted byNew YorkEqual Pay Transparency Law. Compensation offers will be based on various factors, including operational needs, individual education, qualifications and experience, work location and comparison to employee already in the role, as well as other considerations permitted by law. A potential new employee's pay history will not be used in compensation decisions. Benefits Depending on your employment status, benefits may include: Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits Flexible Spending Accounts for Medical and Childcare Paid Time Off, Family Leave for New Parents, Volunteer Time Tuition Reimbursement Commuter Transit (where available) 401k retirement savings with Company matchin

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