RFP Management Coordinator
Who are we looking for?
Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our RFP Management Coordinator . At Choice Hotels, the RFP Response Team serves as a liaison between Corporate and Consortia Accounts and hotels, driving revenue for Choice Hotels. The RFP Response Team facilitates the proposal process, enabling our hotels to maximize midweek business and provide increased value to our corporate and consortia accounts. By leveraging state-of-the-art technology along with competitive bid strategies, the team builds and manages RFP's and has ownership of timely, complete, and accurate bid responses to our corporate clients.
Your Responsibilities
Owns the complete RFP lifecycle for an account portfolio and maintains strict service level agreements and client expectations.
Receives requests, builds proposals, and works with hotels to complete and respond to RFP solicitations and renegotiations.
Completes inbound and outbound activities via telephone, email and Salesforce.com and Cvent Transient (Lanyon).
Quality controls all accepted bids and ensures all are successfully submitted for loading timely and accurately.
Maintains detailed account records in multiple systems
Acts as "Air Traffic Control" for all automation activities for RFP Response and Rate Loading
Serves as the subject matter expert on the automation process for boundary partners (Revenue Management, Off-shore support team, Global Sales and Franchisees)
Strategically positions account to maximize automation outputs, and drive successful responses based on customer requirements
Communicates proactively and effectively with internal teams regarding client expectations/requirements, including automation impacts
Reviews RFP Response and Rate Loading automation reports daily and responds appropriately to errors or fallout, and/or delegates appropriately
Communicates effectively with field staff and management on account activities, customer needs, and other business opportunities.
Collaborates with field sellers on RFP strategy and deadlines.
Serves as the subject matter expert on the RFP process and utilizes knowledge and experience as a foundation of strategic support.
Maintains consistent high quality of work, sense of urgency on client needs and objectives.
Serves as liaison between Franchisees and Sellers during business case season.
Documents and maintains procedural support collateral.
Assists with training when needed.
Assists with the research and implementation of continuous improvement initiatives, best practices, and development of solutions that improve service delivery and quality.
Your Experience, Skills & Competencies
Bachelor's Degree or equivalent combination of education and specialized experience preferred.
Two+ years' experience in sales or customer service required.
Prior experience in the hotel industry, hospitality, or related field, is highly preferred.
Prior experience using CVENT Transient (Lanyon), Sabre, or other RFP Tools highly preferred.
Strong verbal, written and listening communication skills, to ensure effective communication with customers, hotels and associates.
Strong interpersonal skills and demeanor.
Strong critical thinking skills.
Strong quality focus and attention to detail.
Highly proficient in the use of MS Office applications such as Outlook, Word, PowerPoint and Excel.
Ability to manage multiple priorities.
Ability to work independently and collaboratively.
Ability to develop and manage successful internal and external relationships.
Multilingual - English, French, and German Preferred.
Your Work Location
As our RFP Management Coordinator , you will be a remote-based associate, working from your home office. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide offices in North Bethesda, MD, Scottsdale, AZ, or St. Louis Park, MN. #LI-remote
Salary Range
The salary range for this position is $50,000 to $60,000 annually.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
