Director of Sales

Crescent Hotels and Resorts • Charlotte, NC • 4d ago

Description

Doubletree South Charlotte Tyvola is seeking an experienced Director of Sales to join the team. The Director of Sales will be accountable for forecasting, outside sales calls, obtaining new accounts, conducting site tours, and networking with the local business community to drive sales for the hotel.

At Crescent Hotels & Resorts, we understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We are committed to providing you with:

Highly competitive salary

An exceptional benefit plan for eligible associates & your family members

401K matching program for eligible associates

Flexible scheduling to allow you to focus on what is important to you

Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

Provide oversight to the team and the development / solicitation of business from group segments to ensure the necessary advancement of bookings needed for a successful and profitable operation for the hotel.

Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales and catering functions within the hotel.

Work in coordination with the Director of Revenue Strategy to ensure group proposals and contracts meet the minimum expectations of the Hotel in regards to booking patterns, rates and rooms to space ratios.

Forecast Group room nights and revenue weekly on a rolling 12-month calendar, in coordination with the Director of Revenue Strategy to ensure the Hotel has an accurate forecast, all systems are updated and need dates are established.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

Provide direction to the team and assume reporting responsibilities as it relates to forecast, sales meetings, weekly and monthly reports.

Ensure training programs are conducted regularly, and Crescent standards of performance are met. Give guidance and counsel staff toward improvement.

Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Budget, the annual and monthly Forecast, Lead Management System, Booking Reports, STR Reports, Pace Reports and Sales Meeting and/or One-on-One notes.

Coordinate ongoing research of the travel industry to detect market trends and related information to development new group sales strategies.

Develop and conduct persuasive verbal sales presentations to prospective clients. Internally promote Crescent programs.

Meet with and entertain clients some of which will require travel.

Solicit, qualify, manage and book the Citywide Room Block segmentation.

Review and approve all contracts for the sales department.

Review, decipher and move meetings within the function space of the Hotel to maximize revenues.

Communicate both verbally and in writing to provide clear direction to the staff.

Initiate preparation of computerized annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.

Organize and/or attend scheduled Sales Department and related meetings.

Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Minimum of 3 years of hotel Sales Leadership experience is required.

BT Sales expertise is highly preferred.

Hilton hotel sales experience is highly preferred.

Knowledge of travel industry, current market trends and economic factors.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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