Customer Service Supervisor

Veolia North America • Beaumont, TX • 6d ago

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

Responsible for the administration, maintenance, and communication of all customer accounts within a region to include pricing, regulatory information, waste characterizations, contract specifications, manifests and schedules, resolving invoice discrepancies, etc. to insure accuracy of customers and/or Veolia personnel inquiries. Assists other operations or related personnel in securing new business as well as maintaining and monitoring existing customer base.

Primary Duties /Responsibilities:

Answer all customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.

Train and monitor support staff.

Specific account management as assigned by Operations and/or Sales Manager

Review all incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.

Assist support staff in finding options for disposal of wastes.

Develop and maintain a working knowledge of various product lines and disposal options.

Develop and maintain open lines of communication with other offices within the VES groups.

Review for accuracy a variety of information into the appropriate system programs to include profile information, approval decisions, certificates of disposal and/or destruction and confirmation letters.

Respond to problem calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data.

Communicate with customers, project managers generators, contractors ect., with regard to site information and schedules

Review and monitor aging, gather information from support staff to resolve current problem account issues.

Notify support staff and superiors of unresolved issues

Review receiving packets for accurate product coding data and confirm codes to match contracted pricing. Notifies customers of discrepancies in weights counts, ect. Modify pricing information if incorrect on system.

Develop and maintain an open line of communication with transportation and operations to resolve issues as they happen.

Monitor, record, and review information from support staff as it relates to companies that have not done business in a specific time frame.

Oversee sales calls on established customers to provide additional services or maintain current customer base.

Act as liaison with customers and Veolia personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer needs.

Other duties as assigned.

Qualifications

Education / Experience / Background:

High School diploma or GED required

BS in Business or related discipline preferred

2 to 4 years of related work experience preferred

Prior work experience of 1-2 years in a supervisory capacity preferred

Knowledge / Skills / Abilities:

Extensive knowledge in communications

Computer proficiency with Microsoft Suite

Strong team player

Excellent interpersonal and communication skills

People management skills as related to assignment and task deadlines

Time management: the ability to organize and manage multiple deadlines

Attention to detail

Strong customer orientation

Required Certification / Licenses / Training:

Drivers license required

Additional Information

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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