As a key member of the Dispenser Operations team, you'll play a vital role in ensuring seamless logistics, data accuracy, and field support. Your responsibilities will include:
SAP Transaction Management : Create and manage I/O numbers for all Dispenser Expense to Capital work. Process daily SAP transactions related to parts ordering and fulfillment from the Dispenser Warehouse.
Shipping & Logistics Coordination : Oversee the shipment of dispenser equipment and parts to field locations, ensuring timely and cost-effective delivery. Provide shipping notifications, tracking updates, and delivery confirmations to field teams and management.
Field Technician Support : Act as a go-to resource for field technicians-resolving order issues, answering questions, and providing real-time shipment updates.
Production & Inventory Tracking : Generate production orders for finished goods and maintain accurate records in the Dispenser database. Ensure all parts shipped are properly tracked and field data is up to date.
SAP Assembly & Manufacturing Orders : Create and manage dispenser assembly and manufacturing orders in SAP, including building production assemblies and related functions.
Cross-Border Shipping : Prepare and manage documentation for international shipments, including parts sent to Canada.
Warehouse Operations : Support the Operations Warehouse by posting goods receipts and assisting with inventory processes.
Capital Project Support : Generate Capital I/O numbers (G/Cap) upon request and resolve related issues to maintain high levels of customer service.
System Proficiency : Continuously develop expertise in SAP and Microsoft Office tools (Excel, Access, Word, Windows) to enhance operational efficiency.
Compliance & Safety : Adhere to all GCP/Dispenser safety and business policies and procedures.
Annual Inventory : Assist in the preparation, processing, and data entry for the yearly inventory process.
Minimum Requirements
High School Diploma or accredited GED
2+ yearsofexperience - customer service experience
Proficiency in SAP, Excel, Outlook, Word and Windows basics
Strong customer service skills and ability to work with fellow associates.
Ability to work in a fast paced, daily changing work environment, while maintaining a professional, courteous, and helpful attitude
Under Supervision, ability to manage time and prioritize
Essential Functions
Create I/O's for all Dispenser Expense to Capital work. Process daily, the numerous movements of Dispenser Warehouse related SAP transactions. (Parts order request and fulfillment process)
Report to field and management team, all parts and equipment shipping notifications, along with tracking status and confirmation of deliveries. Assist field technicians with any questions or issues they have.
Ship Dispenser Equipment to field locations, at Admin Level, to satisfy customer requirements in a timely and cost effective manner.
Create I/O numbers for all Dispenser Expense to Capital work.
Create and production for finished goods material shipped. Input into Dispenser database for tracking of parts shipped through warehouse. Maintain up to date, field information for Operations.
Create in SAP dispenser assembly orders and manufacturing orders for warehouse stocked parts shipped to field. Including building of production assemblies within SAP and related functions.
Provide support assisting field technicians on order process status and shipment tracking. Provide information on movements and tracking, when required.
Confirm to field, management team order shipping information via e-mail response of receipt and shipping, dates and arrival expectations.
Create additional paperwork to ship parts across border to Canada as required.
For Operations Warehouse: Maintain ability to post receipt of goods.
Create Capital I/O numbers (G/Cap) when requested from regional Dispenser CSR. Correct any issues and help with any questions to maintain customer service in a timely fashion.
Maintain and increase knowledge of SAP and computer system technologies(excel, access, word and windows).
Compliance to GCP/Dispenser safety/business policies and procedures.
Help to create, process and enter data for our yearly inventory process.
Minimum Requirements
Accredited High School Diploma or GED
2+ yearsofexperience - customer service experience
Proficiency in SAP, Excel, Outlook, Word and Windows basics
Strong customer service skills and ability to work with fellow associates.
Ability to work in a fast paced, daily changing work environment, while maintaining a professional, courteous, and helpful attitude
Under Supervision, ability to manage time and prioritize
Chryso and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy.
We deliver significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Employees have the flexibility to choose the benefits that best fit their individual needs.
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Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.
Medical, Prescription Drug, Vision, and Dental Insurance
Healthcare Saving Account and Flexible Spending Account options
LiveWell Wellness Program
Employee Assistance Program (EAP)
Paid Time Off and Paid Parental Leave-
Retirement and Protection - Helping to make the future life you want a reality.
401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
Company-provided Life Insurance, AD&D, Short-Term Disability
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and
Accident Insurance
Additional Benefits - Helping shape the experience and impact you want
Commuter Benefits
Group Legal
Identity Theft Protection
Auto and Home Insurance
Pet Insurance and Discounts
Back-up Child and Elder Care
PerkSpot Employee Discount Program
Volunteer Day
