Senior Client Account Manager

Janus Henderson Investors • United States, United States • 2w ago

Why work for us?

A career at Janus Henderson is more than a job, it's about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

Institutional Client Relationships

Develop and manage institutional client relationships in collaboration with the Client Director and Australian Institutional Client Group, serving as the primary point of contact for clients and ensuring responsive and effective communication.

Provide comprehensive ownership of client query resolution, engaging with both internal and external stakeholders, and ensure prompt and efficient responses to client requests, coordinating with third-party administrators, transfer agents, custodians, and internal departments.

Partner with the Client & Product Implementation team, facilitating smooth transitions and onboardings and acting as the liaison with clients.

Oversee the submission and completion of RFPs, due diligence requests, and questionnaires. Coordinate and host operational due diligence reviews.

Support the Australian Institutional Client Group and contribute to the sales process.

Ensure all contractual obligations are met and negotiate investment management agreements and amendments.

Communicate mandate changes to legal and other internal stakeholder teams and ensure updates are accurately reflected in agreements.

Organise and participate in client meetings, portfolio reviews, and operational meetings.

Review and approve all mandate reporting.

Maintain and update Salesforce with client details, activity, and relevant information.

Other Responsibilities

Liaise with relevant departments concerning compliance, regulatory issues, performance measurement, fee and finance related matters.

Maintain client database, recording contact with clients, ensuring all client information is up to date and all work activity is tracked, in line with procedures.

Lead or assist in projects as directed.

Delivering client communications regarding changes to products and key events and notices.

Maintain and improve investment product and market knowledge.

Understand performance and its impact on relationships both internal and external.

Your role may require you to interact with other JHI offices, employees and third parties based in different time zones, outside of core business hours, such as the UK, USA and Asia.

What to expect when you join our firm

Hybrid working and reasonable accommodations

Paid volunteer time to step away from your desk and into the community

Support to grow through professional development courses, tuition/qualification reimbursement and more

Parental leave benefits

Complimentary subscription to Headspace - the mindfulness app

Corporate membership to ClassPass and other health and well-being benefits

All employee events including networking opportunities and social activities

Must have skills

Extensive Asset Management experience in Client Service and related roles.

Experience in working with Institutional clients who invest across both pooled and segregated vehicles

Excellent interpersonal skills

Strong attention to detail

Ability to form good working relationships with all clients and internal stakeholders

Ability to prioritise and manage time efficiently

Good working knowledge of Word, Excel and CRM systems

Supervisory responsibilities

Potential for growth

Mentoring

Leadership development programs

Regular training

Career development services

Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

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