Customer Service Representative

TEKsystems • Chicago, IL • 12h ago

TEKsystems is currently supporting a client in for a fully remote customer service position. This role will be fully remote in a contact center environment in support for energy efficient services. Applicants with prior call center experience and a sales focused mindset are encouraged to apply.

Description:

This is an inbound project related to new marketing campaigns helping utility customers save money, make their homes more efficient and help our climate through change. Along with supporting this project, you will be cross trained in outbound support as well, which involves outbound calls to potential customers.

Responsibilities:

Receiving inbound and making outbound calls to potential and current customers around energy efficiency, providing quality customer service.

Support multiple programs and platforms of services including visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.

Wide range of support scripts - verbatim, talking points, or simple usage guides

Utilize chat/email interactions for communication with customers

Personal performance data and progress accessible in real time

Accurately document and update customer records in the computer system.

Proactively offer products and schedule sales appointments

Outbound calls to potential customers around services

Qualifications:

Prior call center experience

Strong customer service and administrative skills

Sales oriented with focus on customer service satisfaction.

Prefers to work in a fast-paced environment

Microsoft office skills

Type 35 WPM

High speed internet- 10 Mbps upload / 20 Mbps download

Additional Details:

Schedule: Monday-Friday

Shift: 9am-5pm central time

This is a 3-6 month contract with possibility for extension

Full benefits and 401K immediately upon starting

Ability to learn and grow with a dynamic team

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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