Customer Service Representative

Aston Carter • Chester, NY • 11h ago

Customer Service Representative - Entry Level

Start on-site, then go remote!

For the first6 months, you'll work on-site at our Chester, NY office. After that, enjoy ahybrid schedule: workremotely 3 weeks each month, and come into the office just1 week per month. All Saturdays are remote.

About the Role

Join our Field Support Center team and help coordinate the daily work of technicians installing and servicing high-speed internet in customer homes. You'll help schedule jobs, update customer accounts, and support technicians throughout the day to ensure smooth service and happy customers.

What You'll Do

Assign daily jobs to field technicians using scheduling tools and software.

Update customer accounts with service changes, reschedules, or issues.

Track technician locations and progress throughout the day.

Help close out jobs and ensure records are accurate.

Reschedule missed appointments at times that work for customers.

Answer incoming calls and assist with customer questions.

Keep logs and reports organized and up to date.

What You'll Bring

Strong communication and customer service skills.

Basic computer skills and experience with Microsoft Office.

Comfortable handling phone calls and entering data.

Willingness to learn new systems and tools.

Qualifications

High school diploma or GED (required).

0-2 years of experience in a customer-facing role.

Interest in technology or field service support is a plus.

Work Environment & Perks

Business casual office in Chester, NY (not a call center).

8 Shifts between 8:00 AM and 9:00 PM, Monday-Friday.

Choose from 4-day/10-hour or 5-day/8-hour schedules.

After 6 months: hybrid schedule with 3 weeks remote, 1 week in-office.

4 weeks of paid training (Mon-Fri, 8:30 AM-5:30 PM).

Benefits after 60 days, including cable/internet & TV reimbursement.

On-site gym and café, plus a supportive, growth-focused culture.

Pay and Benefits

The pay range for this position is $18.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Chester,NY.

Application Deadline

This position is anticipated to close on Jul 29, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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