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Customer Service Representative

Insight Global • New York, NY • 1d ago

Job Description

Sunday - Wednesday, 6:30pm - 4:30am PT (9:30am - 7:30 pm philipinne tim)

Wednesday - Saturday, 6:30pm - 4:30am PT (9:30am - 7:30 pm philipinne time)

** For the first 2 weeks there will be training -- Monday -- Friday 7:30 AM to 5:30 PM Phillipines time

Can sit anywhere in the phillipines

We will be providing equipment

Must have reliable Wifi

Ramp is looking to hire foundational email and phone customer support operators to help support our customers as we scale. We're looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.

As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You'll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You'll be the first line of defense for our customers and the voice of the customer to the rest of the team!

What You'll Do

Work directly with some of the fastest growing companies in the US

Help Ramp scale effectively by handling support requests over phone and email

Help us maintain a industry leading satisfaction rate with our customers

Own a critical piece of the feedback loop for improving our product, providing insight for the whole team

Learn the Ramp Platform inside and out to maximize effectiveness with our customers

Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve

Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers

Have the ability to grow, develop and learn in a fast-paced, start-up environment

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

What You Need

Minimum 2 years of experience supporting a technical product in customer support

Minimum 1 year of experience handling phone calls

Excellent verbal and written communication skills

Experience collaborating closely with teams outside of support

Strong background in customer support via email and phone

Investigative and critical thinking skills

Desire for ownership and growth in role over time

Ability to work evenings and weekends as needed null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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