Customer Service Representative

Robert Half • White Plains, NY • 16h ago

Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in White Plains, New York. This is a contract-to-permanent position offering the opportunity to make a meaningful impact by assisting customers and collaborating with drivers to ensure seamless operations. The role begins with on-site training for the first few weeks and transitions to remote work thereafter.

Responsibilities:

Serve as the primary point of contact for tracking deliveries and coordinating with drivers.

Manage dispatching responsibilities to ensure timely delivery and accurate communication.

Provide exceptional customer service by addressing inquiries, issuing credits, and resolving concerns.

Handle inbound and outbound calls efficiently while maintaining a focused and attentive demeanor.

Record and update delivery and customer information in the internal system.

Escalate complex issues to the appropriate teams for resolution.

Collaborate with business-to-business customers to maintain strong relationships and provide tailored support.

Participate in on-site training to learn system navigation and role-specific processes.

Utilize excellent communication skills to convey information clearly and effectively. Requirements

Previous experience in a call center or customer-facing administrative role.

Strong verbal and written communication skills with the ability to speak eloquently and professionally in English and Spanish.

Proficiency in managing inbound and outbound calls in a fast-paced environment.

Familiarity with order entry and tracking systems.

Ability to multitask and prioritize responsibilities effectively.

Problem-solving skills to manage and escalate issues as needed.

Comfortable with both on-site training and remote work setups.

Attention to detail and accuracy when updating and tracking information.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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