Customer Service Representative

Adecco US, Inc. • Greensboro, NC • 8h ago

Adecco is currently assisting a Client in their search to fill a Remote Customer Service Representative position.

Pay Rate: $ 25.58/HR

2nd Shift : Monday - Friday 8am - 5pm

Job Responsibilities :

Aid Customer Operations Specialists with administrative tasks, including back-end support for order to cash account activities, data entry, and finalizing creation of deliveries and returns.

Act as tier 1 support for customer inquiries related to delivery, order updates, and account status under supervision of senior staff.

Collaborate with team members to resolve basic customer issues, escalating complex cases to senior staff.

Generate and review basic reports to support order to cash processes, identify account challenges, verify data accuracy, and update customer account status.

Assist in the implementation of new processes and procedures to enhance operational efficiency.

Learn and understand the company's products, services, customer service policies, and industry standards.

Participate in training sessions and workshops to develop a thorough understanding of the company's CRM and order management systems (Crop Edge, SAP).

Contribute to maintaining high customer service standards and improving customer satisfaction.

Provide feedback on customer service processes and suggest improvements based on observations and interactions with customers.

Education/Experience :

High school diploma or GED required.

**Experience with Sales Force/SAP REQUIRED

Interpersonal and communication skills, both written and verbal.

Attention to detail and ability to manage priorities in a fast-paced environment.

Desire to learn how to make data-driven decisions.

Self-starter with ability to work effectively in a team environment.

Proficient in the use of computers and quick to learn new software/systems.

Apply Today to be considered for this Remote Customer Service Representative job and any other positions with Adecco **.

Pay Details:** $25.58 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

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