Field Service Engineer III (HPLC/MS) (Pittsburgh, PA/Cleveland, OH - REMOTE)

ThermoFisher Scientific • Cleveland, OH • 10h ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As our new Engineer, you will be delivering routine service activities for the Unity Lab Services Chromatography Service group. It is a dedicated field-based role supporting our customers on-site on a wide product range, but mainly focusing on Liquid Chromatography ( HPLC (https://www.thermofisher.com/us/en/home/industrial/chromatography/liquid-chromatography-lc.html) ) and Mass Spectroscopy (https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main) (MS) Instruments. You will primarily focus on delivering Preventive Maintenance, Installation- and Services repairs within Clinical Service Team for the purpose of achieving:

· The highest levels of customer satisfaction (Customer Allegiance Score)

· Accurate and timely maintenance and qualification visits

· Lowest repeated call rates post-maintenance

Working as part of the dedicated Service team, you will take part in providing marked-leading on-site services exceeding customer's expectations every single day.

Our Organization:

This role sits within our Unity Lab Service (ULS) organization, which provides a single source for integrated lab service, support, and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customer's business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs, there is a solution to meet their business requirements.

Responsibilities:

· Perform on-site installations, repairs, maintenance, qualifications, and validations.

· Customer-facing, working in conjunction with other ULS teams and Sales.

· Use customer management software to review service calls, handle parts inventories, and complete job tasks.

· Listen to the customer, review their documents, and inspect the instrument to resolve nature and scope of problem.

· Analyze and review inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action.

· Analyzes system chemistry and use instrument reports to diagnose technical or application problems.

· Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution.

· Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided.

· Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments.

· Other duties may be assigned.

Knowledge, Skills, and Abilities pertinent to perform role functions.

· Must have strong interpersonal and effective communication skills.

· Ability to diagnose and resolve problems on mechanical, and optical instrumentation in a clinical laboratory environment.

· Read, interpret, and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams.

· Basic instructional abilities to provide customer familiarization instruction.

· Prioritize clinical customer requirements and establish realistic schedules to meet requirements.

· Produce clear, detailed, and concise documentation and customer reports.

· Work independently and part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns.

· Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement.

· Maintain a valid driver's license, available to travel overnight up to 50% within territory from Cleveland, OH to Pittsburgh, PA .

· Provide service support to key clinical customer sites mainly in Pittsburgh and Cleveland.

Minimum Education and/or Experience requirements

· Bachelor's Degree in Sciences, Engineering, Electronics, or equivalent work experience.

· 3+ years hands-on experience servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist in a laboratory

Specific Scope Data

· Management of assets found at customer site.

· Responsible for installed customer base at a designated clinical customer site.

· Responsible for individual field Inventory up to $10,000 monthly average total as well as maintain and handle a dedicated site inventory.

Physical/Environmental requirements:

(1) Physical Activities :

· Ability to safely lift 50 Lbs. with assistance on occasion and carry 25-30 Lbs. continuously throughout the day.

· Ability to bend, squat, stretch, and reach daily in a service function.

(2) Level of Physical Requirements : Medium to Heavy work.

(3) Level of Visual Acuity : Close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

(4) Environmental Conditions : Risk of exposure to toxic or caustic chemicals, risk of electrical shock, moving mechanical parts, fumes, airborne particles, radiation, and vibration. The noise level in the work environment is typically moderate.

What we offer :

· Excellent career progression opportunities with a large and growing global employer

· High quality training and mentoring

· Competitive salary, plus performance bonus & full benefits package

· Company car

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Similar Jobs

Account Manager - 7648

Apex Systems, Inc. • Independence, OH • 6h ago

Management & Administrative

Job#: 7648 Job Description: ACCOUNT MANAGER WHO WE ARE Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digit...

6h ago

Go to Apply

Regional Sales Manager - South Atlantic Region

Tremco Incorporated • Beachwood, OH • 6h ago

Management & Administrative

BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., D...

6h ago

Go to Apply

Regional Sales Manager - South Atlantic Region

Tremco Incorporated • Beachwood, OH • 6h ago

Management & Administrative

6h ago

Go to Apply

Alumni Marketing Manager

BDO USA, LLP • Cleveland, OH • 21h ago

Management & Administrative

Job Summary: The Manager, Alumni Marketing supports the execution and enhancement of the firm's alumni engagement program, working closely with the Senior Manager, Alumni Marketing and cross-functional teams. This role i...

21h ago

Go to Apply

Alumni Marketing Senior Manager

BDO USA, LLP • Cleveland, OH • 21h ago

Management & Administrative

Job Summary: The Senior Manager, Alumni Marketing leads the vision, strategic planning, and execution of the firm's alumni engagement program, focused on developing and strengthening meaningful relationships with alumni....

21h ago

Go to Apply

(Part Time) Customer Service Representative - UniFirst

UniFirst Corporation • Brooklyn Heights, OH • 21h ago

Management & Administrative

(Part Time) Customer Service Representative - UniFirst Location: Brooklyn Heights, Ohio Job ID 2503577 (Part Time) Customer Service Representative - UniFirst UniFirst is seekingadedicatedPart Time CustomerServiceRepresen...

21h ago

Go to Apply

2nd Shift - Security Officer

Crescent Hospitality Corporation • Cleveland, OH • 21h ago

Management & Administrative

Description The Hotel Cleveland is seeking a Security Officer to join our team. As a Security Officer you will protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesir...

21h ago

Go to Apply

Facility Operations Manager

PepsiCo North America Beverages • Cleveland, OH • 1d ago

Management & Administrative

Job Description Overview We are PepsiCo Supply Chain. We are the game changers, innovators, collaborators and history makers. We're a diverse group, spread across 200 countries and territories, and united by a shared set...

1d ago

Go to Apply

Associate, Customer Service

Avient Corporation • Berea, OH • 1d ago

Management & Administrative

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science; it's powered by the passio...

1d ago

Go to Apply

Customer Service Representative - Cosmetics

Standard Parking Corporation • Cleveland, OH • 1d ago

Management & Administrative

Customer Service Representative Requisition ID 2025-52910 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-OH-CLEVELA...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.