Call Taker Dispatcher (Customer Service Rep) Day Shift + Night Shifts Available

Superior Ambulance Service • Elmhurst, IL • 7h ago

Overview

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,500 licensed EMTs, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

Responsibilities

Answer, screen, and direct calls for entire company

Distinguish the need for emergency transportation

Pre-arrange transport for facilities while determining the level of care needed for the patients

Arrange specialty and critical care transportation

Provide information and assistance for customer service inquires as needed

Communicate with multiple departments and EMS personal

Provide supportive information to customers to assist them in arranging appropriate transport

Develop effective solutions for customer service issues

Direct calls to Flight desk as appropriate

Other duties as assigned

Qualifications

Pleasant, professional phone manner

Detail oriented

Typing skills of 30 wpm or better

Ability to excel in high-stress environment

Adapt to frequently changing policies

Ability to learn policies and procedures for facilities and recognizing when to apply them.

Medical background a plus

EMD certification will be required within 1 year of employment

Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off here: Benefits Page. (https://www.superiorambulance.com/benefits)

Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V

Salary Range

USD $18.00 - USD $20.00 /Hr. rates offered based on years of experience and full time scheduled templates

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