Executive Host/Hostess

Black Bear Casino Resort • Carlton, MN • 14h ago

Recruits new high-level players through a variety of direct sales activities such as direct mail, phone calls, referrals, guest visitation and offsite events and functions. Identify and target potential customers through various channels, including cold calling, networking, referrals, and online research. Develop and maintain strong, ongoing relationships with high-end, VIP, and loyal guests. Identify guest preferences, anticipate needs, and personalize services to enhance their gaming experience. Ensure top-tier guests feel valued, recognized, and appreciated during their visits. Understand client needs, preferences, and pain points to provide tailored solutions and enhance customer satisfaction. Generates new and repeat business and helps to reaffirm the goals and objectives of the company. Coordinates guests reservations for restaurants, Event Center and Hotel. Greets guests on casino floor, establishing rapport with them and providing complimentary amenities based on approved tier rankings. A wide degree of creativity and latitude is expected. Involved in developing, training and implementing the Host Program. Conveys terms of the tiered program and explains qualification requirements to prospective gaming customers. Stays aware of competitive promotional methods. Player development operations as assigned. Assists with organization and implementation of players parties, special events and promotions designed for high-end and premium players. Represents management at special events. Coordinates with the player development department and other departments to maximize communication. Clean, wrinkle free, business professional attire required and, appropriate hygiene. Must attend all mandatory department trainings. Must attend all required Title 31 and/or SARS trainings. Ensures confidentiality of financial records and all records for employees, band members and/or clients. Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems. Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers. Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community. Required to maintain proper attendance including reporting to work on time in accordance with applicable policies. Maintains a clean and organized work area. Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

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