IT Operations Support Manager

ARAMARK • Philadelphia, PA • 12h ago

Job Description

Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. For more information on Aramark's Student Nutrition food service programs, please visit Aramark Student Nutrition (https://www.aramark.com/industries/education/k-12-student-nutrition) .

The IT Manager is the go-to individual for our internal field systems and processes. Key responsibilities include developing and delivering training programs, conducting needs assessments, managing service request tickets, providing technical support, and continuously improving processes.

Job Responsibilities

Data Architecture

Master Data: Ensuring Master Data is current with accurate information, for Student Nutrition-specific fields as well as enterprise standard items.

Key Result: Bi-Annual data updates from Front Line Manager. Participation at 90% or greater.

Centralized Data Organization: Create and maintain centralized data organization, via SharePoint, shared Excel files, etc. across multiple departments

Key Result: Monthly updates to shared data, coherent system used by most departments in Student Nutrition

Power BI: Learn Power BI to make edits to existing dashboards and create high-quality dashboards for Student Nutrition

Key Result: Deadlines met for new dashboards and system updates

Continuous Improvement: Bring ideas to the table on how to improve data accuracy, engagement, and business impact

Key Result: Regular goal setting initiatives

Field System Training

Training Program Development: Design comprehensive training programs, including curriculum, modules, and materials, tailored to front line managers

Key Result: Bi-Monthly Training Tuesday, Quarterly Small Group Course

Training Delivery: Conduct training sessions in both individual and group settings, utilizing a variety of instructional techniques

Key Result: Training surveys show improvement and positive trainee experience. Training courses are delivered in an organized manner with professional delivery.

Needs Assessment: Collaborate with DM?s and other subject matter experts to identify training needs and develop customized solutions to address specific skill gaps.

Key Result: 2-4 new trainings developed per year, with examples of time-savings for front line operators

Field Service Tickets

Ticket Management: Oversee service tickets and support requests from business, ensuring all tickets are addressed promptly and accurately.

Key Result: All end users are satisfied with ticket resolution in a timely manner, receive response within 24 hours of request.

Process Improvement: Continuously evaluate and improve service request processes and workflows to enhance efficiency and user satisfaction.

Key Result: Increasingend user satisfaction and time to resolve and increasing use of automation.

Qualifications

Education and Experience

2 years field operational experience

Bachelor's degree in any related field

Technical Skills

Ability to work independently

Ability to navigate and troubleshoot Aramark field systems (GFF, PRIMA, Birchstreet, PFS)

Proficient in core Microsoft applications (Word, PowerPoint, Excel, Outlook, Teams)

Ability to expand capabilities with self-directed learning to other Microsoft Applications (Power BI, SharePoint, Power Platform)

Soft Skills

Excellent communication and interpersonal skills

Problem-solving and critical-thinking skills

Ability to manage multiple projects and tasks simultaneously

Attention to detail and a high degree of accuracy

Desire for continuous professional development and business growth

Work Environment and Conditions

Home Office-based work environment with occasional travel to other company locations

Collaborative and supportive team culture

Opportunities for professional growth and development

May require working outside of regular business hours to manage system upgrades or resolve critical issues

Frequent interaction with various departments and stakeholders

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Management & Administrative

12h ago

Go to Apply

Configuration Management Analyst - Site Support

ASRC Federal Holding Company • Moorestown, NJ • 12h ago

Management & Administrative

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team...

12h ago

Go to Apply

Regional Sales Manager

Cornerstone onDemand • Philadelphia, PA • 13h ago

Management & Administrative

Cornerstone OnDemand is looking for a dynamic, results-driven Sales professional who thrives in a fast-paced, innovative, and technology-focused environment. We value individuals who are self-motivated, eager to learn, a...

13h ago

Go to Apply

Supply Chain - Materials Manager

NewAge Industries, Inc. • Southampton, PA • 13h ago

Management & Administrative

Position Summary: This position will direct and coordinate all aspects of the Materials Management function including materials planning, strategy, and project initiatives, as well as all related forecasting activities....

13h ago

Go to Apply

Microsoft D365 Supply Chain Management Business Analyst - Senior - Consulting - Location OPEN

EY • Philadelphia, PA • 13h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.