CUSTOMER SERVICE MANAGER

Pilgrim's • Pittsburg, TX • 2w ago

Description

POSITION SUMMARY:

This position has the responsibility to drive world class customer support in the areas of operational continuity, compliance and customer satisfaction. Additional responsibilities include implementation and communication of new processes, ongoing operational and administrative efficiency and effectiveness of a high paced customer service department.

Will be responsible for:

Manage, lead, coachand coordinate the daily activities of customer service team in timely delivery of service and products and effective response to customer requirements, requests and opportunities.

Establish procedures and processes ensuring customers are treated in a courteous, professional manner.

Provide safe and healthy working environment with growth mindset for all team members.

Measure, maintain and track customer service satisfaction and customer service team member abilities and results.

Guide improved employee performance and quality of customer support.

Continuously train and support Prepared Foods Customer Service team on any new features or functions with SAP or any other operating systems relevant to customer service and order entry.

Maintain comprehensive customer account database.

Coordinate product production, availability and movement with corporate supply chain teams.

Collaborate with food safety quality management, production planning, distribution planning, inventory management, warehousing management and transportation management to effectively service customer accounts.

Support sales and marketing teams to effect positive sales results.

SKILLS REQUIRED:

Advanced working knowledge of SAP SD module

Must have at least 5years of Customer Service experience with minimum 3 years supervisory experience

Knowledgeable in logistics and supply chain.

Excellent analysis and decision making skills, including analyzing information, making sound decisions and thinking strategically

Must be able to evaluate inventory, production and transportation issues to identify and coordinate solutions

Ability to guide and promote effective partnerships with both internal and external customers

Ability to motivate, evaluate, assist and train and be an effectivemanager

Efficient, detail oriented, able to follow through with any given task and thrive in a fast-paced environment

Clear and concise verbal and written communication skills

Drive to meet deadlines, exceed goals and surpass key performance indicators

Self-motivated and able to work without supervision

Must maintain a professional presence

Must be willing to travel as needed

EDUCATIONAL REQUIREMENTS:

Associate's Degree preferred or equivalent work experience

EOE, including disability/vets

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