Customer Service Representative

Robert Half • Midlothian, TX • 18h ago

Description

We are looking for a dedicated Customer Service Representative for a long-term contract opportunity in Midlothian, Texas. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing service and warranty issues, coordinating field operations, and managing administrative tasks. This position requires strong communication skills and a commitment to delivering high-quality support.

Responsibilities:

Respond promptly to customer inquiries, resolving warranty and service-related concerns with professionalism and efficiency.

Coordinate and dispatch work orders to field technicians based on customer requests and priorities.

Ensure timely follow-up with homeowners and technicians to confirm resolution of service issues.

Process service-related billing, including quotes, purchase orders, and invoices, with accuracy and attention to detail.

Maintain up-to-date and organized records through daily data entry tasks.

Support field personnel by managing material orders and tracking their progress to address incomplete work orders.

File warranty claims for replacement parts, ensuring proper documentation and communication.

Facilitate scheduling and appointment-setting to streamline service operations.

Provide exceptional customer support by addressing inquiries via phone, email, and other communication channels.

Requirements - Proficiency in using Microsoft Office applications, including Outlook and Excel, as well as basic data entry skills.

Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment.

Excellent communication abilities, both verbal and written, to interact with customers and team members.

Problem-solving mindset with a proactive approach to handling new challenges.

Experience in customer service roles, preferably in call centers or similar environments.

Familiarity with CRM systems and customer support tools is highly desirable.

Ability to manage high volumes of calls and correspondence while maintaining accuracy and efficiency. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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