Customer Enablement Engineer III
Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.
Epsilon's headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.
Why work for Epsilon:
In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.
Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.
Compensation:
The wage range listed represents the potential compensation opportunities for this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, relevant skills, and qualifications brought to the role. The initial offer could be any amount within the posted range, reflecting Epsilon's commitment to fair and competitive compensation.
Where you'll work:
This is a hybrid onsite/remote opportunity where you will report to the customer location in Falls Church, VA and have the flexibility to work from home based on business needs.
An average day:
As Customer Enablement Engineer III, you will successfully support the implementation and adoption of enterprise-wide data governance capabilities across classified and unclassified environments. This role is critical to advancing the discoverability, quality, and stewardship of data and AI models within the Department of Defense (DoD) ecosystem. In this position you will:
Support the development, enhancement, and sustainment of data pipelines, metadata, and AI models impacting Advana applications and tools.
Enable customer success through the creation of templates, guides, and playbooks for data catalog usage and governance as well as Service Desk support provision.
Drive adoption of the DoD Federated Data Catalog by supporting integration with external catalogs and developing APIs for metadata exposure.
Lead customer engagement efforts and facilitate the Data Catalog Community of Practice.
Deliver training and feedback to DoD Data Stewards and support policy-as-code access control mechanisms.
Basic Qualifications:
As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
5-7 years of experience in customer support, technical training, or user enablement roles within enterprise technology environments
Demonstrated ability to lead technical implementations and evaluate performance outcomes in complex software environments
Proven experience developing user documentation, training materials, and playbooks for complex software systems and enterprise platforms
Experience providing technical assistance and troubleshooting support for enterprise applications, including remote and in-person customer support via multiple channels (phone, email, ticketing systems)
Demonstrated leadership capabilities in managing customer engagement initiatives, facilitating communities of practice, and supervising technical support teams or training programs
Preferred Qualifications:
Familiarity with Agile and Sprint methodologies.
Experience with data cataloging, metadata management, and data quality frameworks.
Understanding of DoD data governance policies and secure data environments (e.g., SIPR, JWICS).
Strong communication skills to engage with stakeholders and lead enablement initiatives.
Other:
Must have an active DOD Secret clearance. ( This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)
Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:
Prolonged periods of computer desk work.
Dexterity of hands and fingers to operate a computer keyboard and other computer components.
Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the @context of a workflow, and the ability to communicate with managers and co-workers.
Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
Maintain a professional emotional response when working with others.
Connect directly with your dedicated recruiter, Jon, on Epsilon's careers page.
www.epsilon-inc.com/careers
Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.
Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.
If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .
