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IT Support Engineer

Grand Canyon Education • Phoenix, AZ • 10h ago

IT Support Engineer

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Job Description

Primary Responsibilities /Accountabilities/ Essential Functions:

Provide outstanding customer service, project plans, and execute projects including any necessary follow-ups. Monitor and report status on timelines and progress.

Work well in a fast-paced environment, self-motivating, show initiative and a strong sense of urgency, strong organizational and time management skills.

Engage in multiple initiatives simultaneously.

Act independently or within a team structure to accomplish customers' goals and objectives.

Identify resources needed for projects and manage them throughout the lifecycle.

Able to identify next steps when given an assignment or task and ask questions when unsure, to prevent unnecessary delays in responses and timelines.

Communicate with multiple teams, customers, and other leadership members including executives displaying excellent written and verbal communication skills.

Produce clear and concise communication and documentation that may be provided to Customers or other IT Teams.

Advocate for our customers and serve as the conduit with multiple teams including hosting, network, security, procurement, and vendors through which requirements flow to deliver solutions.

Work independently with our customers to understand needs, pain points, and problem statements, solutions, timelines.

Assist Tiers 1 and 2 Support if needed and provide Tiers 3 and 4 Support as required.

Coordinate with internal resources and vendors as needed to order equipment, services, and support.

Identify gaps and areas for improvement in existing or potential solutions and work closely with other change-agents to implement resolutions.

Support services used at both our corporate and remote site locations including Network, Hosting, and Security Services.

Engage and collaborate with GCE Systems, Network, and Security Teams for projects, changes, and problem-solving.

Provide VPN Support for remote users.

Deliver network services using multi-purpose network and security devices.

Support services used at both our corporate and remote site locations including Network, Hosting, and Security Services.

Deliver Network Services using multi-purpose network and security devices and Wireless Infrastructure at main and remote sites.

Intermediate skills in Networking.

Ensure proper monitoring, backups, and business continuity measures are in place.

Track hardware and software for all systems related to business and site services.

Willingness to work evenings, weekends, holidays as required to provide support and maintenance for systems, and to ensure 24/7 support and troubleshooting of business-critical database servers.

Willing to work "on-call" regularly.

Travel to remote sites as needed.

Equipment Used and Responsibility

Integrity and Ethics

Student and Customer Oriented

Excellent Communication Skills - verbal and written.

Excellent Thought and Creativity

Action Oriented/Problem Solving

Self-starting and Self-organizing

Self-Leadership

Project Management

Professionalism

Excellent problem-solving and decision-making skills.

Understanding of project management techniques including planning, organizing, time management, and scheduling.

Sees both the 'big picture' and details.

Highly self-motivated and directed with a keen attention to detail and willingness to assume responsibility.

Supervisory Responsibilities

This position will not have direct reports.

Experience/ Education

Bachelor's degree in a related discipline (computer science, information technology, etc.) from a regionally accredited institution or equivalent work experience, with a technical major, such as engineering or computer science.

An equivalent combination of directly related work experience, certifications, and education may be substituted upon supervisor's approval.

Prior Project Management or Business Analyst experience a plus.

Prior experience managing projects a plus.

Prior Windows and Network System Administration experience a plus.

Writing and Communication Skills: Excellent communication skills (written and verbal) to facilitate the delivery of IT solutions for business needs.

Must successfully pass background check.

Physical Requirements:

Sitting: 6-7 hours a day

Standing: 1-2 hours a day

Walking: 1-2 hours a day

Lifting: Occasionally

Carrying: Rarely

Pushing: Rarely

Bending: Rarely

Squatting: Rarely

Kneeling: Rarely

Climbing: Rarely

Reaching: Occasionally

Grasping: Frequently

Fine Eye to Hand Coordination: Continuously

Driving: Rarely

Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/IT-Support-Engineer_R000061160-1)

Click Here to

Apply Online

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