Advanced Software Engineer

Scientific Games International Inc. • Fife, WA • 10h ago

Corporate:
Light & Wonder's corporate team iscomprisedof incredibletalent thatworks across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
Responsible for providing prompt resolutions to all support related issues through developing, designing, and testing code integrated into software products. Specific duties include:
Providing technical resolutions to customer issues;
Supporting and troubleshooting customer and employee issues to determine if issues are hardware, software, or procedural;
Providing functional and technical support related to business applications usage and guiding customers through problem solving processes;
Properly documenting customer interactions while routing and redirecting problems to the appropriate resources;
Escalating problems to appropriate resources and follow-up to ensure problem resolutions to customer satisfaction;
Following up with customers, providing regular updates and ensure customers receive technical issue resolutions;
Routinely attend training to ensure technical knowledge is aligned with constantly evolving technology;
Maintaining a thorough understanding of the product methodologies and functionalities of systems;
Utilizing excellent customer service skills to defuse difficult customer situations with an aim to exceed customers' expectations;
Recommending procedure modifications or improvements;
Preserving and growing knowledge of help desk procedures, products and services;
Utilizing technical knowledge to write and complete software tasks and projects;
Researching new technologies and incorporating them into new systems and products;
Testing, integrating, writing, troubleshooting, and debugging software applications at client sites;
Responsible for the architecture and implementation of critical and complex software components and games;
Using company standards, apply design principals and patterns to develop robust software;
Collaborating across business segments with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and system related issues;
May act as team mentor in a multi-person development team; and
May review and verify the work of engineers, designers, or technicians.
Qualifications
REQUIREMENTS:
Computer Science Bachelor's Degree (or foreign equivalent) or a related field. Two (2) Years experience in the job offered or as an Advanced Software Engineer or Senior Software Engineer or Software Engineer or any combination thereof.
Two (2) years' experience (can be gained concurrently with above) must include the following:
Java/JEE architecture and troubleshoot Java application issues, memory leaks, and performance bottlenecks.
REST APIs and ORM frameworks including Hibernate.
T-SQL scripting, set up and manage SQL jobs, alerts, and replication processes.
JASPER reporting, SSRS and create dashboards using Grafana; configure and maintain FTP, FTPS, and SFTP servers, application servers that include Wildfly JBoss.
Troubleshooting Web Server Configuration (IIS).
Windows Server administration and Azure Cloud Services issues.
Casino slot management systems including accounting processes, audit reconciliation and reporting.
Browser developer tools to diagnose and debug issues related to customized casino web content.
Troubleshooting SSL certificate related issues for both casino content and applications.
Employees and their eligible dependents are able to participate in the Company's health and welfare plans. Employees can also enroll in the Company's 401k plan. Employees will receive 5.23 hours of Paid Time Off (PTO) every pay period and 12

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