Back to Jobs search

Customer Service Representative

Corning Incorporated • Hemlock, MI • 8h ago

Date: Jul 10, 2025

Location: Hemlock, MI, US, 48626

Company: Corning

Requisition Number: 69710

The company built on breakthroughs.???

Join us.??

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.????

How do we do this? With our people. They break through limitations and expectations?- not once in a career, but every day. They help move our company,?and the world, forward.???

?At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.???

Come break through with us.?

Corning's businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with:

Trusted products that accelerate drug discovery, development, and delivery to save lives

Damage-resistant cover glass to enhance the devices that keep us connected

Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light

Precision glass for advanced displays to deliver richer experiences

Auto glass and ceramics to drive cleaner, safer, and smarter transportation

Role Purpose

The CSR will act as a key liaison between our customers and internal teams, ensuring seamless communication, efficient order management, and a superior customer experience from inquiry through delivery.

Key Responsibilities

Serve as the primary point of contact for customer inquiries related to orders, shipments, pricing, and product availability. In addition, will serve as the liaison for customer complaints and issues, targeting swift resolution in maintaining high levels of customer satisfaction.

Through the utilization of SAP, will maintain customer records, service history, and account data to properly manage customer data, especially orders, and allow for the ability to update order status including potential delays and issue resolutions.

Coordinate with Sales, Supply Chain, Logistics, and Manufacturing teams to align customer shipment requests and promised dates in line with key business objectives.

Support the onboarding of new solar customers, including initial setup and product education.

Assist in continuous improvement efforts to optimize the customer experience and internal service processes in meeting divisional key objectives including service metrics.

Actively participate in team meetings and contribute to the development of customer service policies and procedures.

Experiences/Education - Required

Minimum of a Bachelor's degree or equivalent amount of experience ideally in Business, Communications, or related field.

6+ years of customer service experience preferably in the manufacturing industry.

Strong communication and interpersonal skills with a customer-first mindset.

Proficiency in Microsoft Office Suite; experience with SAP S/4HANA and MDG is a plus.

Detail-oriented with strong organizational and problem-solving abilities.

Ability to work independently and collaboratively in a fast-paced, team-driven environment.

This position does not support immigration sponsorship.

The range for this position is $60,410.00 - $68,658.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

A job that shapes a life.?

Corning offers you the total package.?

?Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions.?

Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.

Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well - when Corning wins, we all win.????

Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors.?

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.

Nearest Major Market: Saginaw

Go to Apply

Water Resources - Senior Project Manager

OHM Advisors • Midland, MI • 2w ago

Management & Administrative

2w ago

Go to Apply

Roadway Project Manager

OHM Advisors • Midland, MI • 2w ago

Management & Administrative

2w ago

Go to Apply

Commercial Market Manager

DuPont • Midland, MI • 3w ago

Management & Administrative

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that...

3w ago

Go to Apply

Administrative Assistant - Saginaw, MI

KMG Prestige • Saginaw, MI • 4w ago

Management & Administrative

Are you looking for a career with a premier property management company? Do you want to be part of a team that was rated as one of the top 100 workplaces to be a part of by the Detroit Free Press, five years in a row? Ar...

4w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.