About the Role

Location: Saginaw, Michigan (On Site)

Are you ...

convenient to the Saginaw area

a critical thinker

a problem solver

good working on your own and with a team

open to learning new things

and have at least a year of customer service experience*?

This could be an interesting role for you! You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

*e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers

What's Involved

As an Administrative Support Coordinator at Morley in Saginaw, Michigan, you'll manage inbound and outbound documentation and communications related to vehicle buybacks

(Note: This is not a call center position and does not involve customer interaction)

We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents

No automotive experience needed! We'll train you on everything you need to know

Your team is right there with you to serve as a resource

What You'll Do

Audit and set up new cases, attaching required documents

Assemble and mail packets

File and retrieve archived documents in the center

Ensure physical files are complete for assigned cases

Identify, research and resolve any issues with documents

Understand lemon law requirements regarding titling

Develop title competency in all 50 states

Work with state DMV staff and Attorneys General offices on titling

Become familiar with project operations and workflow processes

Communicate with teammates

Meet deadlines throughout the day

Report on daily activity

Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What to Expect

Are you curious what a typical day looks like? What qualities can help you most in this role? The kind of support and fulfillment you can find?

One of our Administrative Coordinators shares her thoughts: https://bit.ly/3PZc8Br .

Location

This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it's like working on our campus :

(direct link to video: https://mrly.info/wi7)

Friendly, casual environment

Corporate office in Saginaw Township, close to shopping and restaurants

Access to free on-site workout facility

Perkslike tickets to local events

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

Be organized, able to meet deadlines

Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail

Critical thinking skills

Able to communicate and work effectively with a team

Computer navigation and Microsoft Office skills

Able to learn new computer programs as needed

Eligibility Requirements

Able to work on site at our office in Saginaw, Michigan, daily

High school diploma or equivalent

One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)

Must be able to stick to the schedule reliably

Nice to Have

Three or more years of customer care experience

Why Join Our Morley Family

The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals

Dental and vision insurance

Paid time off

Associate wellness program (earn a reward for getting your annual wellness checkup)

Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match

Flexible spending account

Life insurance

Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

Teladoc: 24/7 online access to doctors

24/7 nurse help desk

Patient advocacy: Free 24/7 help with benefit questions and claims issues

Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork .

Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa .

Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy .

Morley

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