Supply Chain Support Analyst

American Water • Camden, NJ • 2d ago

Requisition ID: [[id]] Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role Provide system support and guidance to a wide range of stakeholders in both Supply Chain and in the operations organizations. Customer oriented role with a focus on solving business partner needs in a timely and effective manner. Provide customer solutions related to a range of Supply Chain products in SAP, Coupa, Taulia, and in other procurement solutions. Troubleshoot purchase order related system issues and work with end users to resolve. Key Accountabilities Develop process and technical expertise (SAP & SAAS Platform) to carry out ongoing vendor master maintenance, supplier on boarding, catalog management, platform configuration update and maintenance, and user profile settings. Monitor system performance and troubleshoot problematic transactions. Escalate and resolve issues in a timely manner. Provide feedback and training to improve Business Partners understanding and execution of the purchase requisition process. Perform, assist, and facilitate audit activities to ensure process control compliance within the purchasing process. Supplier qualification administration including manage and validate vendor information to ensure efficient and accurate payments to all approved suppliers (W9, EFT, addresses, etc.), retain all supporting documentation. Support business needs by improving purchasing processes to reduce cost, increase total value, and improve supplier relationships. Knowledge/Skills Customer service Resourcefulness and Problem-Solving Aptitude SAP procurement systems SAAS Procurement platforms Microsoft Office suite; Word, PowerPoint, Excel, Access, Outlook, Teams, OneNote Strong Interpersonal skills and organizational skills Verbal and Written Communication Skills and reading for comprehension Knowledge of purchasing processes from Supplier creation to goods receipt Utility industry accounting conventions Utility business needs Knowledge of financial analysis techniques Knowledge of payment terms Knowledge of Sales and Use Tax Experience/Education Bachelor's degree in Business, Supply Chain or related disciplines or equivalent combination of education and experience. 2+ years customer service or procurement experience. Utility business experience preferred. Certifications/Licenses Platform Certification in SAAS procurement system within 1 year preferred. Work Environment Standard office environment. Travel Requirements Infrequent travel required. Competencies Champions safety Customer obsessed Cultivates innovation Nimble learning Drives Results Collaborates Join American Water...We Keep Life Flowing American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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