Customer Service Rep.

Adecco US, Inc. • North Berwick, ME • 1d ago

Adecco is assisting a customer in North Berwick, Maine who is recruiting for a Customer Service Representative. The rate of pay for this opportunity is $20.00.

If your skills match the job requirements below, apply online to: adeccousa.com.

Hours: Mon-Fri 7:30 AM - 4:00 PM. Occasional OT.

-Temp to hire.

-This is an on-site, in person position. Can not be done remotely.

-Customer service skills required.

-Computer skills required. Will be using MS Office and Outlook daily.

-Professionalism a must.

-Will answer internal call from client, in additional to calling vendors.

-Will handle invoice resolution.

-Steel toe shoes requires.

-Dress code: jeans/long pants and collared shirt/blouse.

Position Summary:

Customer Service Representatives (CSRs) reside at a customer location and are responsible for providing exceptional service to customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.

Essential Job Duties and Responsibilities:

Perform procurement activities to ensure the customers current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Customer's purchasing strategies.

Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.

Review and approve daily replenishment recommendations produced by inventory management or other Enterprise Resource Planning application.

Assess existing orders to determine action for expediting or de-expediting for optimal delivery.

Place purchase requisitions and vendor purchase orders.

Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.

Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.

Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.

Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.

Communicate with vendors to resolve problems with timeliness and product quality.

Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.

Research and resolve account payables nonconformance with suppliers.

Identify opportunities for and document customer cost savings.

Produce customer KPI measurement data.

Follow all customer Standard Operating Procedures.

Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.

Perform other duties as assigned.

Job Qualifications :

High school diploma or equivalent. Bachelors degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:

Excellent customer service.

Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.

Mathematical aptitude for basic calculations.

Self-starter with the ability to work independently.

Strong attention to detail and accuracy.

Demonstrated strong attention to detail, organizational and execution skills.

Proficiency with MS-Office products.

Strong verbal and written communication skills.

Work Environment & Physical Demands:

Long periods of time working on a computer and performing repetitive key-boarding activities.

Overtime hours may be required with little advanced notice.

Benefits include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides employees the flexibility to choose the @type of coverage that meets their individual needs. Available paid leave may include Sick Leave, where required by Federal, State, or local law, and Holiday pay upon meeting eligibility criteria.

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

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