Customer Service Representative

Robert Half • Shakopee, MN • 20h ago

Description

We are looking for a dedicated Customer Service Representative to join our client in the south west, Minnesota metro. In this Contract-to-Permanent role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, managing orders, and resolving issues efficiently. This position offers a unique opportunity to contribute to a dynamic manufacturing environment while utilizing your administrative and communication skills. Responsibilities:

Respond to customer inquiries regarding order status, delivery timelines, product warranties, specifications, and other related topics.

Process and fulfill orders for stock products and accessories with accuracy.

Utilize internal systems to document customer interactions, address complaints, and provide feedback on service improvements.

Investigate and resolve issues related to mis-shipments, financial discrepancies, and device history.

Handle special projects and assignments as needed to support operational goals.

Maintain effective communication with customers through email, phone, and other channels.

Collaborate with various departments to ensure timely resolution of customer concerns.

Provide dispenser referrals and product recommendations when necessary.

Ensure all processes align with company policies and standards for quality service.

Requirements

Proven experience in customer service or administrative roles within a detail-oriented setting.

Proficiency in tools such as the MS Office.

Strong written and verbal communication skills for effective email and phone correspondence.

Familiarity with phone systems and office administrative procedures.

Previous experience in data entry and record-keeping.

Capability to manage multiple tasks and prioritize effectively in a fast-paced environment.

If you are interested please submit your updated resume and call Madison for additional details at 952-831-6020.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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