Customer Service / Supply Chain Representative

Howmet Aerospace • Waco, TX • 1d ago

Howmet Fastening Systems is looking for an Inside Sales / Supply Chain Representative to join our Sales/Marketing Department in Waco, TX. This role performs all Supply Chain Analyst activities including: processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately.

Responsibilities:

Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels

Actively targets prospective customers based on relevant sources, both remotely and in person as necessary, to qualify leads and sell Howmet products

Handles inbound sales lead calls to convert into new business

Receives, enters and edits sales orders and changes thereto in accordance with company procedures

Checks stock and future production for customers and distributors

Answers general inquiries concerning open orders

Receives, responds to and routes requests for quotations as appropriate

Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material

Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions

Researches customer charge-backs and administers appropriate actions

Works to improve knowledge of product and processes on a continual basis

Advises Marketing Department and field sales representatives of significant information learned in customer correspondence

Ensures that all work activities are performed in accordance with established safety and environmental standards

Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge

Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of Conduct

Performs other duties as assigned

Qualifications

High School diploma or GED; Bachelor's degree is preferred

1+ years experience in customer service or supply chain roles

Strong communication skills, both written and verbal

Must possess the ability to problem solve

Possesses organizational skills and has a high attention to detail

Must be able to work effectively with various functions as well as work independently

Strong computer and business software skills, with an emphasis in Excel

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $7.4 Billion in revenue in 2024, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2024 Environmental Social and Governance report at www.howmet.com/esg-report. Follow: LinkedIn (https://www.linkedin.com/company/howmet-aerospace) , Twitter (https://twitter.com/howmetaerospace) , Instagram (https://www.instagram.com/howmetaerospace/) , Facebook (https://www.facebook.com/Howmetaerospace/) , and YouTube (https://www.youtube.com/howmetaerospace) .

Equal Opportunity Employer:

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com

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