General information
Ref # 20191
Remote? No
Ally and Your Career
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Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?
The Opportunity
Reporting to the Ally Recovery Operations Manager, this role is responsible for overseeing the performance and governance of Legal Service Providers (LSPs) and fourth-party attorney firms within Deficiency Recovery. The position will lead a dedicated team and manage all aspects of the Legal Recovery process, including onboarding, training, quality assurance, compliance monitoring, complaint resolution, performance reporting, and business review presentations.
This leader will play a key role in developing and executing strategies to drive cost efficiency, operational effectiveness, and profitability across the LSP network. The position also ensures timely legal filings and performance optimization in alignment with Ally's recovery objectives.
The Work Itself
Be the face of Ally to our Legal Service Provider Vendor network
Applies knowledge of enterprise goals, business environment, and functional needs to design and develop strategic plans.
Coordinate with in-house counsel and other key partners to facilitate legal work in an efficient and timely manner.
Coordinate with Legal Service Provider and clients to monitor the progress of legal actions and ensure timely resolution
Partner cross-functionally to ensure legal and procedural compliance across all recovery operations
Ensure timely and accurate legal filings and take corrective actions as needed
Review legal documents for accuracy, completeness, and proper use of legal terminology.
Lead the Business Unit in consistency, guidance and direction in matters concerning the interpretation and application of Ally BCP policies, standards, best practices and business continuity planning software, tools and priorities.
Hold Vendors accountable to applicable laws and regulations associated with the Third Party Recovery / collection practice.
Lead any compliance/cost issues related to supplier
Lead in developing/ driving /refining appropriate metrics to measure supplier performance
Lead any supplier due diligence, performance management, market shift and / or termination
Adhere to standard cadence of On-site visits to suppliers as needed / requested to ensure compliance as well as performance reviews / quality standards and trends
Ensure compliance with implementation of a formal Business Recovery Testing schedule to ensure that specific objectives are meet aligning with the requirements defined in the Ally BCP Policy.
Lead creating, managing and communicating the Corporate Business Continuity Program (BCP) components / Business Resumption Plans; Business Impact Assessments; Testing; and input to the Emergency Response Plans and Disaster Recovery Plans to be executed by the NAO Business Units to follow in the event of an emergency or significant business disruption.
The Skills You Bring
Requirements
High school diploma or GED required, Bachelor's degree preferred
1-2 + years experience in the legal industry i.e.: attorney office, paralegal experience
1- 2 + years experience in Supplier Management experience
1 year of leadership experience required
High level of written and oral communication skills
Effectively manages sensitive and complex issues that impact Ally.
Progressive experience in developing staffing plans and managing budget
Ability to maintain strict confidentiality
Detail oriented with strong problem-solving skills, strong analytical skills
Negotiation/conflict resolution skills
Must be an independent worker with strong time management skills
PowerPoint Presentation skills; ability to translate complex data into simple audience- friendly visuals
Proficiency in importing/exporting data from Excel to PowerPoint seamlessly
Proficiency in Microsoft Excel; formulas, functions, report building
Able to travel overnight (25% +/-)
Preferred
1-2 + years experience in the Collections and/or Financial industries preferred and/or specific experience as a supervisor or leader preferred
Identify waste (using Six Sigma principles: customer focus, data-driven decision making, process focus, proactive improvement, waste reduction, etc.)
Project / Process Management framework knowledge and application is a preferred
How We'll Have Your Back
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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range:
An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging: 70000
Experienced: 95000
Expert: 120000
Incentive Compensation: This position is eligible to participate in our annual incentive plan
